Justin Sheffield

Desk/Finance Manager

TOYOTA OF VICTORIA

VICTORIA, TX

02.2016 - 12.2023

Increased sales through productive management, product development and proven marketing methods.
Conducted training sessions for sales staff on customer service and product knowledge.
Monitored daily operations of the showroom ensuring compliance with company policies and procedures.
Maintained an up-to-date understanding of automotive industry trends and developments.
Coached staff members on effective communication techniques when dealing with customers.
Ensured all paperwork was completed accurately for each transaction including finance contracts, warranties.
Managed inventory levels by ordering additional stock based on current demand trends.
Provided follow-up service after the purchase of a vehicle to ensure customer satisfaction.
Engaged customer base to drive retention across departments.
Leveraged CRM database to drive customer contacts, appointments and sales.
Mentored employees to help achieve sales and CSI objectives.
Supported sales team members to drive growth and development.
Coached, developed and motivated team to achieve revenue goals.
Established ambitious goals for employees to promote achievement and surpass business targets.
closed sales contracts and cross-sold insurance products while complying with state laws
Reviewed applications against established parameters to determine approval, rejection or modification requirements.
Identified interest rates and loan terms by reviewing and analyzing client credit.
Delivered extensive coaching in financial processes and procedures to both newly hired and existing employees.
Assessed client needs and developed specific strategies to establish financial capabilities.
Accomplished revenue and profitability goals by applying extensive knowledge of bank and credit union programs as well as factors which produced best terms.
Funded deals efficiently and economically by using different funding platforms.
Worked with regulatory representatives to complete accurate filings and maintain compliance.
Packaged financial agreements through cross-functional collaboration with controller and title clerk.
Improved customer satisfaction ratings by employing conflict resolution techniques.
Decreased risk by analyzing loan submissions and implementing established guidelines and procedures.
Addressed ways to improve internal control processes and accounting procedures.