Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Justin Shores

Bella Vista,AR

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Drone Pilot / General Laborer 2

AlffCo
09.2022 - 06.2024
  • While employed at AlffCo, I trained for and passed my part 107 exam to become a UAS pilot
  • I have worked and fully managed my own UAS operations both close to home and abroad, with missions accomplished from West Virginia, up to Iowa and the Great Lake area, all the way down to Alabama
  • My Director’s impression of me is included in a past letter of recommendation when I was seeking an internal promotion
  • I have close to 100 successful UAS flights logged in Airdata, with an approximate 30 more that were flown without Airdata setup within the organization
  • In my entire experience, I have had 1 low altitude collision with an obstacle
  • My other responsibilities While employed included general IT system maintenance, security camera setup and installation, as well as heavy equipment operations
  • I have specialized in being a Go-To resource for any task within my skill-set, ranging from landscaping to power-washing, and even chemical applications.

Low Voltage Technician

Safe Haven Security
12.2021 - 07.2022
  • While at Safe Haven I worked to install low voltage security systems, as well as Structure Cabling in unfinished homes
  • I was responsible for tracking my own inventory, installing devices such as sensors, cameras, and pre-wiring homes for Speakers/Data/Cable (14/2, CAT6, RG6)
  • While employed, I attained a level 1 security system certification from the state of AR
  • Due to a lack of work and business in the area, I was forced to seek other employment.

Network Operations

Walmart
Bentonville, AR
06.2018 - 04.2021
  • I transferred the Network Operations Center under recommendations from existing team members
  • I quickly demonstrated my capabilities and was promoted to Tech 5 within 3 months
  • This position was fulfilling and I gained new experience with the following: -Cisco IOS -Cisco Hardware -JUNOS -Juniper Hardware -Meraki GUI management -Meraki Cellular Gateways

Project Support Team

CTG/Toshiba
Bentonville, AR
03.2017 - 07.2018
  • While employed on the Toshiba Project support team, I continued to enhance my experience in the POS environment
  • I worked a variety of POS projects with this team
  • Most notably, 2 three week rollouts that I managed Technical Support for solely
  • We accomplished all 152 sites without major issue replacing the old POS controllers
  • My Main responsibility was to head the teams efforts on a new Store Management Suite that the company was looking to sell called LOC SMS
  • After flying a trainer in and all 6 participants failing the course, I volunteered to make the attempt
  • I was sent to Canada for a week on two separate occasions and came back fully certified in the following aspects of LOC SMS: Level 1 Certifications -Installation & Configuration -SMS Pro Basic -SMS Screen Tools -PCI Requirements and Best Practices Level 2 Certifications -Host Configuration & Basic Exchange -Buying and Receiving -Perpetual Inventory Management -Account Receivable Basic Due to the nature of establishing a new business venture with a partner, work on LOC projects never started and my Purchase Order for employment fell through.

Down Stores/POS

Walmart
Bentonville, AR
09.2017 - 06.2018
  • While employed on the Down Stores Team with Walmart, I did not grow my skills by any significant margin
  • I put to use my skills developed over the years as a vendor in the environment to meet and exceed expectations on this team
  • My main responsibility on this team was to mitigate impacting issues, primarily withing the POS space, but inevitably including down power situations and network infrastructure hardware
  • Further utilized my POS knowledge to develop existing support documentation on the team, as well as new documentation to support my colleagues’ efforts
  • Do to the stagnant nature of this work, my desire to switch focus to networking was also an opportunity to reinvigorate my passion for IT.

STAB Team

CTG/Toshiba
Bentonville, AR
03.2016 - 03.2017
  • While employed at Toshiba on the Level 3 Stabilization team I was able to get back to working in a Point of Sale environment
  • My responsibilities included remote resolution of POS Controller issues, trend tracking, identification of new, emerging issues, Hardware issue diagnosis, the remote deployment of fixes using shell scripts, and the development of shell scripts in automation efforts.

Server Support Team

CTG/IBM
Bentonville, AR
06.2015 - 03.2016
  • While employed at CTG for the IBM SST desk I was responsible for a wide variety of server related issues
  • These ranged from the diagnosis of hardware issues on a variety of different server models, to software related backup issues within the environment
  • I again worked against SLA/SLO, or rather, the expedient resolution of issues within predetermined timeframes based on severity of the issue
  • My main area of experience included storage issues on EMC arrays, but I also garnered plenty of experience working on DS-series and N-series storage arrays as well
  • My day-to-day activities included working on several operating systems including windows, UNIX, and occasionally, AIX.

Systems Support Tech

CompuCom Systems, Inc.
Bentonville, AR
11.2013 - 06.2015
  • While employed at CompuCom I continued my experience with the Wal-Mart Point of Sale environment as a Controller SME (Subject Matter Expert)
  • This knowledge earned me placement on the Level 2 Point of Sale support team where I handled hardware and software support for Controllers Nationwide in the US
  • Upon losing the Point of Sale contract CompuCom moved me to the Non-Point of sale team where I took phone calls from stores dealing with most back-office hardware
  • Computers, printers, servers, switches, and thin clients are all part of my daily responsibilities
  • When the Non-POS contract was outsourced CompuCom moved me to the critical team due to my technical experience where I worked with third-party vendors in resolving networking and cabling issues in addition to L2 tier support on Walmart store systems for escalated cases that led to a 62.5% reduction in third party cabling vendor dispatches
  • I also managed critical cases and worked with field solutions as well as logistics for expedited resolutions to meet client SLA, which drove down MTTR by 40 hours on average between December 2014 and April 2015 and improved SLA attainment to 95+%

Technical support agent

NCR
Bentonville, AR
07.2012 - 03.2013
  • While employed as a contractor for NCR I worked with many computer software programs and performed technical support for Self-checkout and other installs in the Wal-Mart point of sale environment
  • I gained familiarity with Point of Sale controllers and Point of Sale registers, in both software and hardware aspects.

Education

Entry-level courses -

NWACC
Bentonville, AR

3.26 GPA, 32 ACT -

Bentonville High School
Bentonville, AR

Skills

  • UAS flight
  • Part 107 exam
  • UAS operations
  • IT system maintenance
  • Security camera setup and installation
  • Heavy equipment operations
  • Landscaping
  • Power-washing
  • Chemical applications
  • Low voltage security systems installation
  • Structure Cabling
  • Inventory tracking
  • Sensors installation
  • Camera installation
  • Pre-wiring homes for Speakers/Data/Cable
  • Security system certification
  • Network Operations
  • Cisco IOS
  • Cisco Hardware
  • JUNOS
  • Juniper Hardware
  • Meraki GUI management
  • Meraki Cellular Gateways
  • POS knowledge
  • Technical Support
  • Store Management Suite (LOC SMS)
  • Installation & Configuration
  • SMS Pro Basic
  • SMS Screen Tools
  • PCI Requirements and Best Practices
  • Host Configuration & Basic Exchange
  • Buying and Receiving
  • Perpetual Inventory Management
  • Account Receivable Basic
  • POS Controller issues resolution
  • Trend tracking
  • Hardware issue diagnosis
  • Remote deployment of fixes using shell scripts
  • Development of shell scripts in automation efforts
  • Server related issues diagnosis
  • Storage issues on EMC arrays
  • Windows, UNIX, and AIX operating systems
  • Wal-Mart Point of Sale environment
  • Controller SME (Subject Matter Expert)
  • Hardware and software support for Controllers
  • Non-Point of sale support
  • Back-office hardware support
  • Networking and cabling issues resolution
  • L2 tier support on Walmart store systems
  • NetOp
  • Windows Power Shell
  • Remote Desktop Viewer
  • Remedy
  • Service Now
  • Clearvision
  • Excel
  • Technical support for Self-checkout
  • Cashier
  • Drive-through worker
  • Food preparation worker
  • Vehicle washing and detailing
  • Effective Communication
  • Flight planning
  • Data Collection
  • FAA Regulations

References

References are available on request.

Certification

  • Part 107 License
  • Previous Security Certification with state of AR

Timeline

Drone Pilot / General Laborer 2

AlffCo
09.2022 - 06.2024

Low Voltage Technician

Safe Haven Security
12.2021 - 07.2022

Network Operations

Walmart
06.2018 - 04.2021

Down Stores/POS

Walmart
09.2017 - 06.2018

Project Support Team

CTG/Toshiba
03.2017 - 07.2018

STAB Team

CTG/Toshiba
03.2016 - 03.2017

Server Support Team

CTG/IBM
06.2015 - 03.2016

Systems Support Tech

CompuCom Systems, Inc.
11.2013 - 06.2015

Technical support agent

NCR
07.2012 - 03.2013

Entry-level courses -

NWACC

3.26 GPA, 32 ACT -

Bentonville High School

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Justin Shores