
Driven professional with a proven track record in customer service and teamwork, demonstrated at Orion SLS. Excelled in high-stress situations, achieving monthly sales targets through effective sales strategies and problem-solving skills. Skilled in multi-tasking and time management, with experience in both technical and customer-facing roles, ensuring operational efficiency and customer satisfaction.
- Provided exceptional customer service by greeting customers, assessing their needs and offering product recommendation.
- Processed sales transactions accurately using point-of-sale systems.
- Achieved monthly sales targets by promoting special offers and upselling products.
- Maintained in-depth knowledge of products features, benefits and promotions to effectively assist customers and close sales.
- Implemented effective sales strategies to increase customer traffic and enhance customer engagement.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Installed, maintained, and repaired aviation communication systems, including VHF radios, intercom systems, and satellite communications.
- Conducted routine inspections and preventive maintenance on communication equipment to ensure operational efficiency.
- Diagnosed and resolved technical issues related to communication systems, ensure operational efficiency.
- Prepared detailed reports on system performances, and any issues encountered.
- Collaborated with engineers and other technical staff to design and implement upgrades.
- Managed inventory of equipment and spare parts, ensuring necessary supplies were available for maintenance and repairs.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.