Justin Skelton
Wesley Chapel,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Professional
Maus Nissan of North Tampa
01.2020 - Current
- Maintained consistent vehicle sales by developing and deepening positive customer connections.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Conducted on-site product demonstrations to highlight features and benefits, answer customer questions and redirect concerns toward positive aspects.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Product Ambassador
Busch Gardens Tampa Bay
10.2017 - 12.2019
- Designed, filled and arranged eye-catching product floor-sets to increase sales.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Planned future sampling opportunities and special events.
Valet Attendant Supervisor
ABM Industries
09.2017 - 06.2019
- Mentored new hires in performing job duties accurately and professionally, resulting in faster integration into the team.
- Improved overall efficiency of valet operations through thorough review and revision of standard operating procedures.
- Completed claim check, vehicle damage and billing dispute forms.
- Assisted guests with special requests or accommodations, demonstrating exceptional customer service skills that led to increased loyalty from patrons.
Golf Pro Shop Assistant
Seven Springs Golf & Country Club
01.2017 - 09.2017
- Developed strong relationships with vendors to secure favorable pricing on merchandise orders while maintaining quality standards.
- Enhanced customer satisfaction by providing exceptional service and product knowledge to golf shop patrons.
- Conducted routine maintenance on golf carts as needed, contributing to a well-maintained fleet ready for use at any time by players.
- Provided expert club repair services, prolonging the life of customer''s equipment and enhancing overall satisfaction with the pro shop offerings.
Tournament Coordinator
Integrity Golf Company
08.2014 - 01.2017
- Ensured a safe environment for all attendees by establishing clear safety guidelines and protocols during events.
- Maintained accurate records of team rosters/player info/stats throughout the duration of each event.
- Collaborated with marketing team to create promotional materials, raising awareness and attracting new participants to tournaments.
- Enhanced tournament experience by effectively coordinating event logistics and schedules.
Education
Bachelor of Arts - Criminology
University of South Florida
Tampa, FL12-2019
Skills
- Objection handling
- Sales expertise
- Upselling and cross selling
- Closing techniques
- Customer relationship building
- Lead generation
- Cold calling
- Sales pipeline management
- Customer service
- Product and service knowledge
- CRM proficiency
- Sales closing
Timeline
Sales Professional
Maus Nissan of North Tampa
01.2020 - Current
Product Ambassador
Busch Gardens Tampa Bay
10.2017 - 12.2019
Valet Attendant Supervisor
ABM Industries
09.2017 - 06.2019
Golf Pro Shop Assistant
Seven Springs Golf & Country Club
01.2017 - 09.2017
Tournament Coordinator
Integrity Golf Company
08.2014 - 01.2017
Bachelor of Arts - Criminology
University of South Florida
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