Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Generic

Justin Sklow

Clark

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

13
13
years of professional experience

Work History

Area Sales Manager

Hershey's Ice Cream
05.2024 - 08.2025
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
  • Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
  • Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.

Assistant Manager

J2Games.com
11.2023 - Current
  • Assist customers with questions, purchases and trade-ins.
  • Manage incoming inventory.
  • During trade-in process, properly test and inspect items.
  • Resurface and clean discs and cartridges before placing on sales floor.
  • Properly list items in inventory system based on condition and completeness.
  • Troubleshoot issues for customers with game consoles and games.
  • Maintain cleanliness of store.
  • Package and ship appropriate online orders.
  • Partner with sister stores to fulfill customer orders.
  • Properly count register till before opening and after closing.

Solutions Manager

Petco
11.2022 - 10.2023
  • Utilize a deep understanding of business acumen to analyze business trends in order to effectively implement business improvement plans.
  • Accountable for driving the roll out and execution of guest-centric programs and initiatives, such as nutrition standards, companion animal sales, seasonal promotions and offers as well as pet services to meet and exceed sales targets.
  • Lead the team with an Omni-Channel mindset to solve issues for our guests. This includes, but is not limited to: Grooming, Dog Training, Vet Services, Loyalty Programs, Online Orders and Repeat Delivery.
  • Accountable as Leader on Duty to support Pet Care Center exaction on a day to day basis. This includes training, programs, policies, safety, escalated guest concerns as well as pet incidents.
  • Check out guests in a timely manner while creating a positive experience for each and every guest.
  • Be a role model for the team to support our selling model as well as supporting guest interactions as needed.
  • Be accountable for recruiting, hiring, training, managing, coaching and validating all direct reporting partners. This also includes all partners are all up to Petco standards which includes the execution of selling and service behavior.
  • Radiate positivity and promote a positive leadership culture of teamwork. This comes with inclusion, collaboration and providing clear direction across all areas that shows our deep passion for people and their pets.
  • Work side by side with Operations Team to ensure the constant replenishment of our stock levels.
  • Identify key areas for improvement from a sales standpoint and partner with Operations Manager to ensure consistent growth.

Merchandise Operations Leader

Petco
02.2022 - 11.2022
  • Ensure stock is worked on a rotating basis each week.
  • Receive and process weekly deliveries in a timely manner.
  • Rotate stock on sales floor prior to putting out new stock.
  • Store overstock product in appropriate locations.
  • Ensure stock room standards are being followed by all partners.
  • Monitor in-stock levels and utilize special orders as needed.
  • Complete cycle counts each week to verify on hand quantities and identify discrepancies.
  • Ensure health and wellness of all animals on sales floor, back wellness room and grooming salon.
  • Provide guests with exceptional customer service centered around individual needs.
  • Inform guests of the benefits of PALS Rewards as well as Vital Care.
  • Coach partners as needed to ensure conversions, attachment rates, PALS percentages and Nutrition Perks are inline with company goals.
  • Assist guests at checkout as needed.
  • Assist with customer escalations from both sales floor and grooming salon as needed.
  • Perform hourly animal health check at store open, 12pm, 4pm and store close each shift.
  • Merchandise product in a visually appealing way in order to build and drive sales and average transaction.
  • Count safe before store open and after store close, to ensure deposit and closing sales match up appropriately.

Customer Experience Associate

Nuts.com
03.2018 - 02.2022
  • Assist customers with placing orders both via phone and email contact in a timely manner.
  • Maintained an average of 100 inbound calls per day.
  • Educated self on product information, such as nutritional information, country of origin, pricing, quantity and potential product benefits.
  • Attend product showcasing to highlight new and popular products we offer.
  • Handle all escalated calls via other agents in a timely and professional manner.
  • Regularly monitor refund inbox and refund customers after reviewing agent notes.
  • Assist warehouse team with Fulfillment Errors including tasks such as reaching out to customers, substituting products, refunding customers for out of stock items, shipping items from other locations and partnering with buyers to attain an ETA.
  • Monitor temperatures around the United States and Canada to allow or disallow Heat Resistant Packaging to prevent meltable products from arriving damaged.
  • Assist in the training of newly recruited customer experience agents.
  • Report directly to supervisor regarding any further escalated issues, food safety concerns, courier issues and improvements for the team and systems.
  • Ensure team adheres to schedules in regards to lunches and breaks while monitoring inbound phone queue.
  • Alert supervisor of any agent issues in regards to performance and coaching.
  • Handle the placing of any and all employee orders.
  • Partner with couriers to locate missing or stolen customer packages and begin formal investigations.
  • Cross sell items to customers based on items being ordered.
  • Upsell products to increase average order value.

Companion Animal Leader

PETCO Animal Supplies Stores Inc
05.2013 - 03.2018
  • Responsible for health and well being of all companion animals.
  • Ensure all maintenance tasks are completed properly and in a timely fashion.
  • Responsible for training of all new partners in terms of proper animal care.
  • Monitor sales and inventory levels and order items and livestock appropriately.
  • Partner with store leader to perform yearly reviews of sales partners.
  • Assist store leader in actively recruiting new associates.
  • Properly utilize hourly animal walk to ensure proper health and cleanliness of all animals.
  • Greet, interact, assist and ring up purchases of all guests.
  • Work back stock minimum of 3 times a week.
  • Address all customer complaints and concerns in a timely manner.
  • Ensure all sick or unhealthy animals receive professional medical treatment within 24 hours.
  • Properly count all money prior to opening, and after closing.
  • Maintain cleanliness in entirety of the store, both on sales floor and off.
  • Safely and accurately receive biweekly deliveries, ensuring damages and missing pallets are documented properly.

Evening Supervisor

Pathmark
02.2014 - 10.2014
  • Oversee all department clerks.
  • Perform hourly walks to check refrigerated and frozen case temperatures.
  • Assist counting down of registers nightly.
  • Properly receive all shipment deliveries.
  • Properly complete and escalate all associate and customer injuries.
  • Partner with store manager daily to assess strengths and weaknesses of store.
  • Ensure there is a sufficient stock of cleaning and store supply items at all times.
  • Maintain store standards by fixing product on shelves, sweeping/mopping messes and stocking out of products.
  • Assist customers with any questions or concerns.
  • Assist customer service manager with counting of nightly deposit and counting of cigarettes.
  • Ensure all associates adhere to OSHA regulations as well as company policies.
  • Monitor employee performance and enforce company disciplinary policies.

Seafood Clerk

Pathmark
07.2012 - 02.2014
  • Serve customers in a professional and timely manner.
  • Assist customers with questions and concerns.
  • Properly clean and sanitize all work surfaces and tools.
  • Ensure proper stock levels.
  • Perform hourly announcements highlighting sales.
  • Assist deli department with customer service as necessary.
  • Periodically ring up customers purchasing hot food items in deli department.
  • Stock and organize department and surrounding areas.
  • Properly log temperatures and sanitation methods on appropriate charts.
  • Throw trash in to appropriate receptacles.
  • Mark down or discard products as they reach 'Sell by' date.

Education

General (High school or equivalent) -

Union Senior High School
Union, NJ
06.2012

Skills

  • Professional office environment experience
  • Data-driven business analysis
  • Point of sale operation
  • Proficient in Microsoft Excel
  • Cash flow oversight
  • Visual merchandising strategies
  • Pet care management
  • Service excellence
  • Proficient in Microsoft Office
  • Customer engagement strategies
  • Planogram execution
  • Team leadership
  • Sales proficiency
  • Proficient in Microsoft Word
  • Retail store management
  • Business-to-business sales

Timeline

Area Sales Manager

Hershey's Ice Cream
05.2024 - 08.2025

Assistant Manager

J2Games.com
11.2023 - Current

Solutions Manager

Petco
11.2022 - 10.2023

Merchandise Operations Leader

Petco
02.2022 - 11.2022

Customer Experience Associate

Nuts.com
03.2018 - 02.2022

Evening Supervisor

Pathmark
02.2014 - 10.2014

Companion Animal Leader

PETCO Animal Supplies Stores Inc
05.2013 - 03.2018

Seafood Clerk

Pathmark
07.2012 - 02.2014

General (High school or equivalent) -

Union Senior High School

Additional Information

Energetic, friendly, well spoken, attention to detail, quick learner.

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