Justin Smith
Canton,IL
Summary
Skilled and reliable Hospitality Manager and Security Manager with over 10 years of experience in administrative, sales, and hospitality environments along with 4 years in Security. Ability to work independently, manage inventory, train and supervise staff, implement company’s policies and procedures, prioritize multiple tasks, meet deadlines, and provide quality service. Adept at resolving all customers inquiries in a timely and professional manner. Efficient. Accustomed to fast-paced, high-pressure work. Organized and diligent, with excellent written, oral, and interpersonal communication skills.
Overview
11
11
years of professional experience
Work History
Sales Consultant
Davis GMC
Canton, IL
05.2022 - Current
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
Business Owner and Operator
@CBD
Canton, IL
07.2019 - 05.2022
- Established marketing strategies, such as social media campaigns, to promote the business.
- Negotiated contracts with vendors for supplies and services.
- Identified and recruited staff members, including managers and sales personnel.
Store Manager
MCO
Pekin, IL
08.2018 - 06.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
Physical Security Officer
Global Security Services
Peoria, IL
09.2016 - 09.2017
- Performed security checks and monitored access control points.
- Maintained surveillance of premises and investigated suspicious activities.
- Conducted daily patrols to monitor the building and surrounding area for any potential security threats.
- Inspected firefighting equipment, alarms and emergency exits to ensure safety compliance.
Security Manager and Manager on Duty
Spinnaker Beach Club
Panama City Beach, FL
01.2013 - 07.2015
- Developed and enforced security policies, procedures, and protocols to protect confidential information.
- Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
- Audited existing security systems for potential vulnerabilities and implemented corrective measures as necessary.
- Maintained accurate cash balances and reconciled discrepancies.
- Processed incoming payments, including checks and electronic fund transfers.
- Compiled daily transaction reports for review by management.
- Verified the accuracy of cash drawer contents at beginning and end of shift.
Education
Bachelor of Science - Criminal Justice
Excelsior University
Albany, NY01-2020
Associate of Arts - Criminal Justice
Florida Institute of Technology
Melbourne, FL07-2015
Skills
- Account Management
- Sales
- Supervisory Roles
- Security Management
- AP/AR, Payroll
- Credit and Collections
- Customer Service
- Human Resources
- Property Management
- Revenue
- Team building
- Scheduling
- Confidential Correspondence and Data
- Excel and Quick Books
- Spreadsheets
- MS Office Proficiency
- Product and Service Knowledge
- Customer Liaison
- Time Management
- Persuasive Communication
- Facility Management
- Revenue Management
- Guest Relations Management
- Complaint Handling
- Hotel Operations
- Concierge Services
- Staff Training and Development
- Club Management
- Guest Communication
- Operations Management
- Goal-Oriented
- Negotiation
- Quality Assurance and Control
- Cleaning Practices
- Payroll Understanding
- Task Delegation
- Supervisory Skills
- Staff Assessments
- Daily Status Reports
- Security Screening
- Weapons Screening
- CCTV Experience
- Safety and Security Procedures
- Incident Reports
- Emergency Planning
- Report Writing
- Emergency Response
Accomplishments
- Honor Society Graduate of Excelsior University
Timeline
Sales Consultant
Davis GMC
05.2022 - Current
Business Owner and Operator
@CBD
07.2019 - 05.2022
Store Manager
MCO
08.2018 - 06.2019
Physical Security Officer
Global Security Services
09.2016 - 09.2017
Security Manager and Manager on Duty
Spinnaker Beach Club
01.2013 - 07.2015
Bachelor of Science - Criminal Justice
Excelsior University
Associate of Arts - Criminal Justice
Florida Institute of Technology
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