Justin Smith
Columbia,SC
Summary
Seasoned Applications/Process Engineer able to set up, configure and maintain precision manufacturing equipment. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and leader.
Overview
17
17
years of professional experience
Work History
Process Engineer
Hardinge
Elmira, NY
09.2023 - Current
- Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Implemented preventive maintenance program by planning and coordinating major scheduled maintenance outages
- Diagnosed and repaired mechanical issues according to industry standards.
- Implemented improved training procedures to better develop new personnel.
- Contacted vendors to procure equipment and tools to meet organizational demands.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Troubleshot conflicting design and development requirements and special material requirements.
- Orchestrated tooling changeovers, setups and repairs to minimize downtime and improve productivity.
- Assisted in training operators on safe operating procedures for complex machinery.
- Collaborated with other departments such as Quality Control and Maintenance on projects related to process engineering initiatives.
- Maintained documentation of all process parameters and test results.
- Investigated customer complaints related to product quality issues caused by manufacturing processes.
Service/Account Manager
Forst
Fort Mill, SC
11.2022 - 09.2023
- Installed, configured and commissioned new customer equipment according to specifications.
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Provided technical support for customers on site or remotely via phone or email.
- Developed customized solutions to meet specific customer requirements.
- Analyzed complex problems and identified root causes of system failures.
- Created user training documents, manuals and instructions for end users.
- Prepared detailed reports of system performance after installation or upgrades.
- Provided feedback to product development teams about customer needs and suggestions for improvement.
- Collaborated closely with other departments such as sales, marketing and engineering.
Applications Engineer
Schutte
Jackson, MI
10.2021 - 11.2022
- Optimized application process flow to improve performance.
- Assessed project scope to identify necessary requirements.
- Liaised with clients to clarify business challenges and objectives to optimize performance of existing systems.
- Met with clients to brainstorm in discussion meetings.
- Created and presented grinding programs for different customer projects and to assist in continuous improvement.
- Provided technical support to the sales/service team during completion of new customer projects, from initial planning through final delivery.
Service Engineer
Schutte
Jackson, MI
01.2020 - 10.2021
- Perform routine checks on machines and identify any possible problems.
- Provide customers with regular feedback on service requests and performed off-site corrective and preventive maintenance.
- Review and analyze system data to identify escalations and problems.
- Diagnose equipment malfunctions and complete repairs to restore equipment and maintain uptime.
- Assist in installing equipment as well as testing and maintaining equipment.
- Specialized in high precision grinding systems, completing thorough inspections and skilled repairs.
- Regularly consult blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
- Improve customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
- Uphold team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Create written plans and obtain customer consent to proceed.
Field Service Technician Lvl 3
Bahmueller Technologies Inc.
Charlotte, NC
01.2019 - 01.2020
- Continuously applied quality-improvement methodologies to improve work processes.
- Installed, set up and repaired devices and system components.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Answered normal and after-hours service calls.
- Planned and executed machine acceptance at both headquarters and the customer site (MQ1 & MQ2).
- Successfully led key projects which resulted in further customer machine orders and cooperation.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Mentored and trained newly hired employees to explain processes, flow and safety procedures.
- Specialized in Siemens systems, completing thorough inspections and skilled repairs.
- Identified problems and recorded the solutions for reference purposes.
- Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
- Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
- Managed all administrative operations, including purchase orders, quotations, time sheets and expense sheets.
- Traveled to designated area on short notice to support contractors, working weekends and overtime as needed.
- Supervised unloading and positioning of equipment and provided instructions to site staff during installation.
- Recommended equipment design changes and upgrading, as needed.
- Skilled at troubleshooting and solving highly complex hardware and software technical issues.
Field Service Technician Lvl 2
Bahmueller Technologies Inc.
Charlotte, NC
01.2017 - 12.2018
- Handled telephone support calls from customers to determine issues and provide effective solutions.
- Disassembled and assembled wide range of hydraulic, pneumatic and mechanical equipment to assist with inspections.
- Minimized customer callbacks and equipment failures by reviewing all aspects of the job upon its completion.
- Trained customers on equipment use after installation.
- Ensured that work reports were completed for each field visit.
- Explained and recommended service options to customers and explained the costs involved.
Field Service Technician
Bahmueller Technologies Inc.
Charlotte, NC
07.2014 - 01.2017
- Performed annual and preventive service maintenance on all systems.
- Provided on-site services, installed new systems and escalated customer complaints.
- Communicated with all partners including vendors, upper management and peers.
- Resolved customer issues through implementation of troubleshooting techniques.
- Diagnosed and repaired mechanical machinery issues.
- Cordially interacted with customers and displayed professional appearance as representative of company.
- Followed checklists to inspect drives, motors and belts for comprehensive maintenance.
- Collaborated with german colleagues on Service calls and machine installations to complete projects within expected timeframes.
Machine Operator
Bosch
Charleston, SC
01.2011 - 07.2014
- Comprehended and carried out routine or complex job specifications and requirements.
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Planned and laid out work to meet production and schedule requirements.
- Worked on team of 10 employees for over numerous projects.
- Detected work-piece defects and machine malfunctions, maintaining machines to prevent future malfunctions.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Completed minor machine maintenance, including oiling parts and cleaning components.
- Made appropriate offset corrections for tool wear, broken tools and casting variations.
- Monitored machines in operation to detect malfunctions and identify product defects.
- Operated, maintained and performed repairs on Bahmueller and Studer Grinding equipment.
Head Bartender
Smokey Bones Bar & Fire Grill
North Charleston, SC
03.2009 - 01.2011
- Created signature cocktails to complement seasonal menu changes and drive bar revenue.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Reorganized bar stations to streamline overall efficiency and service flow.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Taught team members effective procedures and performance strategies to support profitable and successful bar operations.
- Created list of signature items to increase overall revenue.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Ordered and maintained inventory of bar products and ingredients, including liquor, beer, soft drinks and garnishes.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
Waiter
Smokey Bones Bar & Fire Grill
North Charleston, SC
05.2007 - 03.2009
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Increased sales of key menu items through effective upselling.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
Education
Apprenticeship - Grinding Technology
Bahmueller Headquarters
Pluderhausen, DE05.2015
Associate of Science - Information Technologies
Trident Technical College
Charleston, SC05.2010
High School Diploma -
Blythewood High School
Blythewood, SC05.2006
Certificate - Grinding Technology
High Intensity Grinding Course
Columbia, SC04.2019
Certificate - PLC Programming
Siemens Programming
Detroit, MI03.2020
Skills
- Client-focused service
- Overseeing call loads
- Equipment calibration
- Hands-on diagnostics
- Technical acumen
References
- David Chesnutt
Vice President Southeast - Methods machine tool
Phone : 704-506-2891 Email : dchesnutt@methodsmachine.com
- Chip Larue
Service Manager - Bahmueller Technologies
Phone : 704-351-9722 Email : Chip.LaRue@bahmueller-usa.com
- Jason Garcia
Global development engineer - Cummins
Phone : 812-277-6756 Email : Jason.garcia@cummins.com
- Adam Bain
Manufacturing engineer - Cummins Fuel systems
Phone : 812-371-2521 Email: Adam.bain@cummins.com
Timeline
Process Engineer
Hardinge
09.2023 - Current
Service/Account Manager
Forst
11.2022 - 09.2023
Applications Engineer
Schutte
10.2021 - 11.2022
Service Engineer
Schutte
01.2020 - 10.2021
Field Service Technician Lvl 3
Bahmueller Technologies Inc.
01.2019 - 01.2020
Field Service Technician Lvl 2
Bahmueller Technologies Inc.
01.2017 - 12.2018
Field Service Technician
Bahmueller Technologies Inc.
07.2014 - 01.2017
Machine Operator
Bosch
01.2011 - 07.2014
Head Bartender
Smokey Bones Bar & Fire Grill
03.2009 - 01.2011
Waiter
Smokey Bones Bar & Fire Grill
05.2007 - 03.2009
Apprenticeship - Grinding Technology
Bahmueller Headquarters
Associate of Science - Information Technologies
Trident Technical College
High School Diploma -
Blythewood High School
Certificate - Grinding Technology
High Intensity Grinding Course
Certificate - PLC Programming
Siemens Programming
Similar Profiles
Jeffrey N WrayJeffrey N Wray
CNC,Hardinge VMC700, Hardinge HC Lathe Operator at Hardinge Inc.CNC,Hardinge VMC700, Hardinge HC Lathe Operator at Hardinge Inc.
VAIBHAV GAMBHIRVAIBHAV GAMBHIR
Post Graduate Resident- Orthopaedics at Lady Hardinge Medical College & Associated HospitalsPost Graduate Resident- Orthopaedics at Lady Hardinge Medical College & Associated Hospitals
Vishakha Vishakha null
Clinical Psychology Intern at Lady Hardinge Medical collegeClinical Psychology Intern at Lady Hardinge Medical college