Justin Smith
Monroeville,PA
Summary
Proven Sales Associate at Steel City Vapors, excelling in customer service and cash handling, enhanced store performance through effective teamwork and problem-solving. Achieved high customer satisfaction by building strong relationships and efficiently managing financial transactions. Demonstrated multi-tasking strength and goal-oriented approach, contributing to a positive shopping environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Steel City Vapors
07.2021 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Elmer's Aquariums
01.2021 - 07.2021
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Diploma -
Gateway School District
Monroeville05.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Goal-Oriented
- Exceptional customer service
- Cash Handling
- Cash Register Operation
Timeline
Sales Associate
Steel City Vapors
07.2021 - 08.2024
Sales Associate
Elmer's Aquariums
01.2021 - 07.2021
Diploma -
Gateway School District
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