Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Justin Smith

White House

Summary

Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in covering many positions at Fedex. Including FO operation, Saturday operation, AM operations, and shadowed our PM operation.

Overview

18
18
years of professional experience
1
1
Certification

Work History

DOT Courier

Federal Express
07.2021 - Current
  • Achieve timely deliveries by closely adhering to established schedules and adjusting as necessary to account for traffic or weather disruptions.
  • Train new couriers through our HERO program on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
  • Develop strong relationships with regular clients, earning trust and respect through consistent high-quality service and timely communication.

4/10 Cover Courier

Federal Express
07.2018 - 07.2021
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.

Swing Courier

Federal Express
02.2016 - 07.2018
  • Proficient in running and managing many routes for MQYA/RNCA station.
  • Drove safely at all times to avoid accidents and harm.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.

Pickup Courier

Federal Express
05.2015 - 02.2016
  • Established lasting relationships with customers by picking up packages on time, interacting professionally, and responding promptly to questions.
  • Developed strong relationships with customers through dependable service that ensured repeat business.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Maintained accurate records of pick-ups and vehicle maintenance to ensure compliance with company policies.

Owner/Operator

Smith Grading LLC
01.2014 - 05.2015
  • Managed day-to-day business operations.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.

State Logistics Manager

BDT Beverage/RedBull
02.2007 - 01.2014
  • Ensured regulatory compliance in all aspects of logistics operations, including product ordering/inventory in multiple warehouses, fleet management, and POS inventory/repairs.
  • Directed shipping and receiving of all RedBull product and point of sale for the state.
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
  • Implemented advanced forecasting techniques to anticipate demand fluctuations and optimize inventory levels accordingly.

Education

High School Diploma -

Hendersonville High School
Hendersonville, TN
05.2001

Skills

  • Package handling
  • Loading and unloading
  • Warehouse Operations
  • Safety Procedures
  • Order tracking
  • Defensive Driving
  • Route Planning
  • Deadline Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking/ordering spreadsheets.
  • Used Microsoft Outlook for email communication with logistics partners and employees.
  • Used Microsoft Word to draft documents for meetings and memos.

Certification

  • AIM certification
  • DOT certification
  • Unarmed security licensed by the state of Tennessee
  • Basic AED certification
  • Basic CPR certification
  • Previously certified by OSHA to train forklift operators

Additional Information

I have been awarded multiple BRAVO ZULU awards in my time at FedEx for going above and beyond. I am always willing to do anything needed to help our operation run smoothly. I work well with our management team and help lead workgroups when needed. I have enjoyed being involved in our HEROs program and train every new employee to have all the knowledge needed to be a good courier.

Timeline

DOT Courier

Federal Express
07.2021 - Current

4/10 Cover Courier

Federal Express
07.2018 - 07.2021

Swing Courier

Federal Express
02.2016 - 07.2018

Pickup Courier

Federal Express
05.2015 - 02.2016

Owner/Operator

Smith Grading LLC
01.2014 - 05.2015

State Logistics Manager

BDT Beverage/RedBull
02.2007 - 01.2014

High School Diploma -

Hendersonville High School
Justin Smith