Justin Smith
White House
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in covering many positions at Fedex. Including FO operation, Saturday operation, AM operations, and shadowed our PM operation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
DOT Courier
Federal Express
07.2021 - Current
- Achieve timely deliveries by closely adhering to established schedules and adjusting as necessary to account for traffic or weather disruptions.
- Train new couriers through our HERO program on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
- Develop strong relationships with regular clients, earning trust and respect through consistent high-quality service and timely communication.
4/10 Cover Courier
Federal Express
07.2018 - 07.2021
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Swing Courier
Federal Express
02.2016 - 07.2018
- Proficient in running and managing many routes for MQYA/RNCA station.
- Drove safely at all times to avoid accidents and harm.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
Pickup Courier
Federal Express
05.2015 - 02.2016
- Established lasting relationships with customers by picking up packages on time, interacting professionally, and responding promptly to questions.
- Developed strong relationships with customers through dependable service that ensured repeat business.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Maintained accurate records of pick-ups and vehicle maintenance to ensure compliance with company policies.
Owner/Operator
Smith Grading LLC
01.2014 - 05.2015
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
State Logistics Manager
BDT Beverage/RedBull
02.2007 - 01.2014
- Ensured regulatory compliance in all aspects of logistics operations, including product ordering/inventory in multiple warehouses, fleet management, and POS inventory/repairs.
- Directed shipping and receiving of all RedBull product and point of sale for the state.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
- Implemented advanced forecasting techniques to anticipate demand fluctuations and optimize inventory levels accordingly.
Education
High School Diploma -
Hendersonville High School
Hendersonville, TN05.2001
Skills
- Package handling
- Loading and unloading
- Warehouse Operations
- Safety Procedures
- Order tracking
- Defensive Driving
- Route Planning
- Deadline Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking/ordering spreadsheets.
- Used Microsoft Outlook for email communication with logistics partners and employees.
- Used Microsoft Word to draft documents for meetings and memos.
Certification
- AIM certification
- DOT certification
- Unarmed security licensed by the state of Tennessee
- Basic AED certification
- Basic CPR certification
- Previously certified by OSHA to train forklift operators
Additional Information
I have been awarded multiple BRAVO ZULU awards in my time at FedEx for going above and beyond. I am always willing to do anything needed to help our operation run smoothly. I work well with our management team and help lead workgroups when needed. I have enjoyed being involved in our HEROs program and train every new employee to have all the knowledge needed to be a good courier.
Timeline
DOT Courier
Federal Express
07.2021 - Current
4/10 Cover Courier
Federal Express
07.2018 - 07.2021
Swing Courier
Federal Express
02.2016 - 07.2018
Pickup Courier
Federal Express
05.2015 - 02.2016
Owner/Operator
Smith Grading LLC
01.2014 - 05.2015
State Logistics Manager
BDT Beverage/RedBull
02.2007 - 01.2014
High School Diploma -
Hendersonville High School