Summary
Overview
Work History
Education
Skills
Timeline
Generic

JUSTIN SMITH

Georgetown,TX

Summary

Dynamic and results-oriented professional with extensive experience in delivering exceptional customer satisfaction. Thrives in high-pressure settings, utilizing exceptional communication skills and a proactive problem-solving approach. Consistently achieves success in resolving payment issues, resulting in a remarkable 20% increase in customer retention within a month. Proficient in multitasking and prioritizing responsibilities to meet and surpass goals while exceeding client expectations.

Overview

7
7
years of professional experience

Work History

Personal Care Advocate

Prescription Lifeline
02.2022 - Current
  • Enrolled patients facing financial hardship in pharmaceutical assistance programs for complimentary medications.
  • Input new members information into the system and complete enrollment calls with patients to explain our process and verify their information we received is correct and complete
  • Call pharmaceutical companies to verify patients enrollment into programs and verify length of enrollment as well as medications status
  • Contact patients via email/phone to go over necessary information to get them enrolled into pharmaceutical companies programs to ensure they receive medications
  • Received inbound calls to provide patients with updates on their medications and enrollment status into programs

Market Associate

Honor
02.2021 - 01.2022
  • Assisted with scheduling elderly or in need patients to ensure proper care was being provided
  • Worked closely with clients' families providing them with care plans and informing them who would be providing care
  • Scheduled visits that needed caregivers (same day visits/next day/weekly)
  • Took calls and texts from caregivers, clients and families of clients to resolve any issues or concerns they may have
  • Monitoring care professionals to ensure they arrive to visits in a timely manner

Personal Services Representative

LegalZoom
04.2019 - 02.2021
  • Receive inbound calls regarding issues with Estate Planning documents and provide assistance with resolving them
  • Promoted customer-benefiting products.
  • Inform customer on documentation that LegalZoom offers and what it can provide for them
  • Delivered exceptional customer service to guarantee satisfaction.

Retention Email Pilot

LegalZoom
03.2019 - 04.2019
  • Assisted customers with subscription inquiries through email.
  • Aid customers with canceling services if necessary
  • Improve the quality of the customer interaction on a daily basis

Payment Resolution Specialist

LegalZoom
04.2018 - 04.2019
  • Make outbound dials to existing customers to collect past due payments
  • Inform customers of the benefits of their subscriptions
  • Provide excellent service to ensure customer satisfaction
  • Consistently reaching and surpass goals

Education

High School -

Leander High School
Leander, TX
01.2015

Skills

  • Customer-Focused
  • Efficient in High-Pressure Settings
  • Motivated for Success
  • Consistently Reliable
  • Proactive Knowledge Seeker
  • Independently Driven
  • Great communication skills
  • Proficient in Managing Multiple Responsibilities

Timeline

Personal Care Advocate

Prescription Lifeline
02.2022 - Current

Market Associate

Honor
02.2021 - 01.2022

Personal Services Representative

LegalZoom
04.2019 - 02.2021

Retention Email Pilot

LegalZoom
03.2019 - 04.2019

Payment Resolution Specialist

LegalZoom
04.2018 - 04.2019

High School -

Leander High School

Similar Profiles

CREATE PROFILE
JUSTIN SMITH