Summary
Work History
Education
Skills
Timeline
Generic

Justin Smith

Victoria,TX

Summary

Dynamic Service, Parts, and Sales Manager with over 20 years in related field, excelling in operational efficiency and labor management. Proven track record in enhancing profitability through effective equipment procurement, staff training, and cost reduction. Achieved significant sales growth by cultivating customer relationships and implementing strategic upselling techniques. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Work History

Service and Parts Manager

Southern Field Maintenance 8 Yrs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Ordered parts for customers, repair shops, and service departments for use in industrial, heavy duty, agricultural, and automotive equipment.
  • Overseen a team of over 20 employees at multiple locations.
  • Trained new technicians on proper diagnosis and repair procedures.

Sales Manager

Southern Field Maintenance 7 Yrs
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Attended industry events and conventions to explain sales opportunities.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Managed a team of 5 sales people at multiple locations.

Finance and Sales Manager

Victoria Harley Davidson 3 Yrs
  • Developed and implemented strategies to increase sales and profitability.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Organized promotional events and interacted with community to increase sales volume.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and set sales records within 6 months.

Assistant Store Manager

Cap Parts and Machine Shop 10 Yrs
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Worked in the field calling on new and existing customers to identify new sales opportunities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

High School Diploma -

Victoria High School
Victoria, TX
08-2000

Skills

  • Operational efficiency
  • Equipment procurement
  • Labor management
  • Cost reduction
  • Upselling
  • Product Demonstration
  • Profit and loss tracking
  • Staff training
  • Operations management

Timeline

Service and Parts Manager

Southern Field Maintenance 8 Yrs

Sales Manager

Southern Field Maintenance 7 Yrs

Finance and Sales Manager

Victoria Harley Davidson 3 Yrs

Assistant Store Manager

Cap Parts and Machine Shop 10 Yrs

High School Diploma -

Victoria High School

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