
Utilized 11.5+ years of expertise to optimize customer service management and design impactful training programs centered on human behavior and performance.
Facilitated customer satisfaction through effective communication and problem-solving strategies
Oversaw project teams to align efforts with strategic objectives and deliver results Coordinated cross-departmental initiatives to enhance collaboration and streamline processes Mentored junior team members to foster professional growth and improve team performance
Led diverse teams through project phases to achieve strategic objectives Fostered collaboration among departments to enhance project outcomes Championed team initiatives that improved overall performance
Developed and implemented communication protocols to streamline information flow
Utilized critical thinking skills to assess information and make informed decisions that support project objectives
Utilized Microsoft Office Suite, including Word, Excel, PowerPoint, Access, and Outlook, to support efficient project management and communication
Demonstrated athletic excellence and teamwork as a collegiate basketball player at Grandview University during 2012-2014