Justin Smith
Glen Carbon,Illinois
Summary
Knowledgeable manager/supervisor with over 15 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Geodis
Edwardsville, IL
09.2020 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
- Provided support to other departments as needed to meet organizational goals.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Trained new employees on proper job functions and company policies and procedures.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Trained, mentored and motivated employees to maximize team productivity.
Warehouse Employee
Switzer's, Inc
East St. Louis, Illinois
11.2019 - 09.2020
- Manage inventory, operate forklift, load/unload product, prepare customer orders, maintain quality
- Received and inspected incoming shipments to ensure quality standards were met.
- Unloaded trucks and placed materials in designated storage areas.
- Stocked shelves with products and organized inventory according to product type.
- Picked, packed, and shipped customer orders accurately while meeting all deadlines.
- Verified accuracy of shipping information prior to packing items for shipment.
- Maintained cleanliness of warehouse area by sweeping, mopping, and disposing of trash daily.
- Utilized hand pallet jack, forklift, and other equipment to move materials within the warehouse.
- Assisted with physical inventories when needed and reconciled discrepancies between actual count and computer records.
- Performed regular cycle counts to maintain accurate inventory levels at all times.
- Loaded outgoing freight onto trailers or containers for transportation.
- Lifted materials of varied weights on regular basis.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Business Manager/Accountability Coach
Profectus Performance
Edwardsville, Illinois
06.2018 - 09.2020
- New member acquisition and member retention; holding challengers accountable to meet their goals
- Developed and implemented policies and procedures to improve operational efficiency.
- Conducted research on current industry trends to identify potential areas for improvement in business operations.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Created presentations to present findings from market research activities to senior management team.
- Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards.
- Recommended process improvements that would reduce costs while increasing productivity.
- Collaborated with other departments within the organization to coordinate project efforts.
- Developed marketing plans for new products or services offered by the company.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
Warehouse Manager
Estate2Freight
St. Ann, Missouri
12.2017 - 05.2018
- Managed social media listings; inventory/process new items
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Resolved customer complaints related to product quality or delivery issues.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Established procedures for receiving, storing, handling hazardous materials safely.
- Communicated regularly with other departments regarding supply chain activities.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
Union Benefits Advisor
American Income Life Insurance Company
Fairview Heights, Illinois
02.2016 - 04.2017
- Management position, training new employees, facilitating individual and group interviews
- Assisted Union, Association and Credit Union members in protecting assets with Union life insurance
- Appointment setting, customer service, local and regional sales (set and cold calls)
- Developed and managed benefit plans for clients to ensure compliance with applicable laws.
- Conducted in-depth analyses of employee benefit plans, including health care, retirement, and other benefits.
- Assisted employees in understanding their benefits package, enrolling in programs, and making changes as needed.
- Provided advice on a variety of topics related to employee benefits such as eligibility requirements and premium payments.
- Developed presentations to educate employees about their benefits packages.
- Participated in open enrollment meetings with employees to answer questions about benefits options offered by the company.
- Maintained current knowledge of industry developments relating to employee benefits regulations.
Sales Representative
B-Dry Solutions
Highland, Illinois
06.2009 - 05.2012
- Led team in selling of waterproofing basements and crawlspaces
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Adhered to established policies and procedures when handling customer accounts.
Supervisor; High Volume Sorter; Loader
United Parcel Service
Earth City, Missouri
06.2003 - 05.2007
- Various positions including Supervisor, High Volume Sorter, and Loader
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Education
BA in Business -
Southern IL University-Ed
05.2009
Skills
- Management 15 years
- Sales 5 years
- Leadership/Personnel Management
- Client Relations/Customer Service
- Project Management
- Safety Oversight
- Quality Assurance
- Compliance Management
- Performance Monitoring
- Operations Management
- Staff Supervision
- Risk Management
- Human Resources
- Project Planning
- Customer Relationship Development
- Warehouse Operations
- Task Delegation
- Management
- Team Training
- Employee Development
- Delegation
- Production
- Logistics expertise
- Policy and procedure modification
- Staff Management
- Business administration
- Scheduling
- Decision-Making
- Critical Thinking
- Problem-Solving
Recent Accomplishments
In November 2019 I competed in my first Olympic weightlifting competition. I trained and prepared 5 days/week 2-2.5 hours every training session. Charted and maintained my macronutrients to make a specific weight class. I earned first place and qualified to compete in the American Open Series.
Certification
- ITF+ (CALC, 2022)
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Operations Supervisor
Geodis
09.2020 - Current
Warehouse Employee
Switzer's, Inc
11.2019 - 09.2020
Business Manager/Accountability Coach
Profectus Performance
06.2018 - 09.2020
Warehouse Manager
Estate2Freight
12.2017 - 05.2018
Union Benefits Advisor
American Income Life Insurance Company
02.2016 - 04.2017
Sales Representative
B-Dry Solutions
06.2009 - 05.2012
Supervisor; High Volume Sorter; Loader
United Parcel Service
06.2003 - 05.2007
BA in Business -
Southern IL University-Ed
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