Justin Smith-Chambers
Paragon,IN
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Bureau of Motor Vehicles. Excelled in problem resolution and process optimization, boosting efficiency. Skilled in data entry and critical thinking, adept at staff training. Achieved significant improvements in service delivery and operational accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bureau of Motor Vehicles
01.2020 - 08.2024
- Managed timely and effective handling of customer requests for state drivers licenses and transferring titles.
- Maintained up-to-date knowledge of laws and regulations regarding who can and can't get a credential. Including out of state and out of country residents.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed high observation skills while doing drive skills exams for out of country drivers and customers with learners permits.
Assistant Manager
Planet Fitness
10.2017 - 01.2020
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Brownsburg High School
Brownsburg, IN12.2009
Skills
- Paperwork Processing
- Data Entry
- Data Collection
- Product Knowledge
- Scheduling
- Process Optimization
- Problem Resolution
- Critical Thinking
- De-Escalation Techniques
- Staff education and training
- Staff Training
- Key holder experience
- Money handling abilities
- Appointment Scheduling
Timeline
Customer Service Representative
Bureau of Motor Vehicles
01.2020 - 08.2024
Assistant Manager
Planet Fitness
10.2017 - 01.2020
Brownsburg High School
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