Summary
Overview
Work History
Education
Skills
Timeline
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Justin Snyder

Edgewood,MD

Summary

Proven professional with a track record of enhancing guest satisfaction at Hampton Inn through exceptional communication and problem-solving skills. Skilled in cash register operation and CCTV surveillance, demonstrating a strong empathy towards customer needs. Adept at leveraging security and guest service expertise to deliver top-notch service and safety. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

5
5
years of professional experience

Work History

Front Desk Guest Representative

Hampton Inn
04.2011 - 09.2012
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.

Security Officer

Rite Aid Warehouse
02.2009 - 10.2009

To secure Loss Prevention and Safety

Cashier

Royal Farms
06.2007 - 07.2008

To maintain cash register

Education

Bachelor of Science - Business Administration

Strayer University
Baltimore, MD
06.2014

Associate of Arts - Fine Arts

Essex Community College
Baltimore MD
06.2013

Bachelor of Science - Athletic Training

Salisbury University
Salisbury MD
06.2011

High School Diploma -

Overlea High School & Academy Of Finance
Baltimore, MD
06.2007

Skills

  • Strong empathy
  • Guest satisfaction
  • Exceptional communication
  • Microsoft Office
  • Product Recommendations
  • ID Verification
  • Customer Assistance
  • Cash Register Operation
  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security
  • CCTV Surveillance

Timeline

Front Desk Guest Representative

Hampton Inn
04.2011 - 09.2012

Security Officer

Rite Aid Warehouse
02.2009 - 10.2009

Cashier

Royal Farms
06.2007 - 07.2008

Bachelor of Science - Business Administration

Strayer University

Associate of Arts - Fine Arts

Essex Community College

Bachelor of Science - Athletic Training

Salisbury University

High School Diploma -

Overlea High School & Academy Of Finance
Justin Snyder