Justin Sorto
Lindenhurst,NY
Summary
Dynamic and dedicated professional with hands-on experience at TnT Plumbing. Known for exceptional customer service and problem-solving abilities, I effectively resolved customer inquiries while maintaining high standards of safety and efficiency. Committed to delivering quality results and fostering positive client relationships.
Motivated Plumbing Apprentice knowledgeable about reading diagrams, using equipment and maintaining site safety. Excellent listening, organizational, and problem-solving skills. Offering 3 years of experience in similar positions.
Energetic Plumbing Apprentice effective at organizing and cleaning up worksites to keep jobs moving smoothly. Good repair and maintenance skills.
Overview
4
4
years of professional experience
Work History
Assistant Plumber
TnT Plumbing
10.2023 - 03.2025
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Organized and moved materials from truck to job site to support project requirements.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Used clamps and brackets to attach pipes to walls, structures, and fixtures.
- Measured, threaded, and cut materials to correct angles.
- Cut and drilled holes in walls to permit passage of pipes.
- Filled pipe systems with water and air to determine location of leaks.
Customer Service Associate
Home Depot
01.2021 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Lindenhurst High School
Lindenhurst, NY06-2018
Skills
- Pipe joining
- Faucet repair
- Pipe bending
- Pipe installation
- Pipe cutting
- Pressure testing
- Hand tool use
- Maintenance
- Power tool use
- Equipment operation
- Measurements
- Basic repairs
- Equipment monitoring
- Site excavation
Languages
English
Full Professional
Timeline
Assistant Plumber
TnT Plumbing
10.2023 - 03.2025
Customer Service Associate
Home Depot
01.2021 - 10.2023
High School Diploma -
Lindenhurst High School
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