Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Justin Soto Soto

Justin Soto Soto

St. Petersburg,FL

Summary

Professional hospitality leader with substantial experience in high-volume establishments. Skilled in delivering exceptional customer service, managing team collaboration, and ensuring seamless operations. Strong emphasis on adaptability and reliability, consistently aligning with organizational goals and enhancing guest satisfaction. Proven ability to train and lead staff while maintaining high standards in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Lead/Server Manager

Tandoor Indian Fine Cuisine
10.2020 - Current
  • Developed strong rapport with regular clients, encouraging repeat business through genuine connection-building efforts.
  • Maintained accuracy while handling payments for clients.
  • Created opening and closing checklists to facilitate smooth restaurant operations.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
  • Increased sales of high margin menu items through effective upselling.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Answered telephone to provide dining information and take party reservations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Managed fellow team of 8, working closely with them to ensure product and service satisfaction.
  • Assisted greatly in raising Google Rating.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Front End Cashier/Customer Service

Publix
02.2019 - 10.2020
  • Read weekly sales inserts and track changing prices to remain up-to-date on store promotions.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Troubleshoot and resolve issues with cash registers, card scanners and printers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Processed customer payments quickly and returned exact change and receipts.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.

Prep Chef

Kostas Family Diner
06.2018 - 12.2018
  • Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
  • Continuously improved culinary skills through ongoing training opportunities, staying current on industry trends and best practices.
  • Assisted with ordering supplies and managing inventory levels, ensuring adequate stock was available for daily operations without excessive waste or spoilage costs incurred.
  • Assisted head chef in creating innovative menu items, resulting in increased customer satisfaction and repeat business.
  • Signed for deliveries, checked items into inventory and stocked goods into proper locations.
  • Rotated through all prep stations to learn different techniques.
  • Measured high demand spices and commonly used ingredients to prevent overages and waste.
  • Maintained composure and work quality while under stress.

Restaurant Team Member

Checkers and Rally’s
04.2017 - 10.2018
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Assisted at the drive-thru window by swiftly handling cash and credit card transactions.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Accepted payments and made change to process transactions.
  • Monitored and counted food stock and supplies to reorder on time.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Washed, peeled, cut and measured recipe ingredients.
  • Completed opening, closing and shift change tasks to promote store efficiency.

Education

Studied - Computer Science Information Technology (CSIT)

Manatee Technical College
Bradenton, FL
01.2019

Highschool Diploma -

Manatee School For The Arts
Palmetto, FL
01.2018

Skills

  • Exceptional Customer Service
  • Multi-tasking
  • Information systems knowledge
  • Attention to detail
  • Problem-solving
  • Inventory management
  • Communicator
  • Quick Learner
  • Bilingual: Spanish
  • Credit card payment processing
  • Team leadership
  • Quality control
  • Promotional support
  • Technologically savvy
  • Conflict resolution skills
  • High-energy attitude
  • Customer service expertise

LANGUAGES

Spanish
English

Timeline

Lead/Server Manager

Tandoor Indian Fine Cuisine
10.2020 - Current

Front End Cashier/Customer Service

Publix
02.2019 - 10.2020

Prep Chef

Kostas Family Diner
06.2018 - 12.2018

Restaurant Team Member

Checkers and Rally’s
04.2017 - 10.2018

Studied - Computer Science Information Technology (CSIT)

Manatee Technical College

Highschool Diploma -

Manatee School For The Arts

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