Justin Spaeth
New York,NY
Summary
Accomplished retail manager with a proven track record of enhancing customer engagement and boosting sales, notably increasing R. Swiader/Mott NYC Salon's retail business by 200%. Skilled in operations management and customer relationship management, demonstrating exceptional verbal communication and computer proficiency. Expert at fostering staff development and prioritizing work to achieve strategic goals. Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Manager
R. Swiader/Mott NYC Salon
New York, USA
01.2022 - 04.2024
- Company Overview: SoHo-based hybrid boutique with gender-inclusive fashion designs crafted by Raf Swiader and a back-end salon led by his partner, John Arsenault.
- As a patron of the salon, tapped by John Arsenault to help grow the business in its new location
- Grew the retail business by 200% in the first full year in the roll
- Built strong relationships with clients in-store and across the country, creating consignment boxes for individuals
- Booked client appointments and managed client/stylist interactions
- Converted existing salon clientele into loyal brand customers
- Managed inventory levels to meet demand without overstocking, reducing waste
- Matched new clientele to stylists based on needs, availability, and personality
- Created monthly reports for senior management summarizing operational performance metrics
- Resolved customer inquiries and complaints requiring management-level escalation
- Coached, mentored and trained team members in order to improve their job performance
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Store Manager
J. Press Flagship Store
New York, USA
07.2015 - 01.2022
- Company Overview: A descendant of the New Haven tailor that first appeared on Yale's campus in 1902, this preppy menswear line outfits men in attire commensurate with their Ivy League status, but with an updated, slim-cut twist. After being published in Japanese menswear magazine, was recruited back to the company by Onward Kashiyama CEO, to run the West Village store and bring back the most loyal J. Press customers.
- Led the transition from the West Village store to moving back to Midtown, flagship location
- Responsible for creating an environment that is both loyal and attentive to the brand’s well-established customers, as well as creating a welcoming destination for its newer generation of shoppers
- Involved in design and buying process for upcoming seasons with Vice President, Merchandiser and Buyer
- Style and coordinate selections of seasonal looks for online product shots and hero shots
- Worked with buyer to find on brand third parties to bolster branding selection
- Recruited new talent to be top sellers, company wide
- Produced continued growth, yearly
- Create weekly store schedule
- Tracking and managing monthly store budget, in addition to individual associates’ sales
Associate Manager and Key Holder
Cremieux Flagship
Soho, USA
04.2014 - 07.2015
- Company Overview: Company headquartered in France, founded in 1976, offering heritage brand of highly personalized tailored options, mostly for men, with sales of $150M
- Recruited to launch flagship store in US
- One of two managers who opened the store and report directly to NYC office, housing in-house designers, logistics, marketing and merchandising
- Responsible for providing a welcoming and relaxed customer oriented atmosphere for shoppers, and representing the brand
- Responsibilities include opening and closing store, customer assistance to hand-fit outerwear, suits and Made-to-Measure shirts; inventory preparations and display, and training of part-time employees
- Besides sale responsibilities, also perform operational duties including:
- Worked closely with US CEO on new initiatives
- Involved in design and buying decisions for upcoming seasons with designers and CEO
- Cultivated and maintained client list
- Received and processed new inventory
- Managed inventory preparation and execution
- Records of storewide commission reports and payroll
Sales Associate
J. Press, Inc.
New York, USA
05.2013 - 02.2014
- Company Overview: J. Press is headquartered in NYC, though originating on the Yale campus of New Haven, Connecticut. Established in 1902, the brand produces a high-end prep line of men’s clothing, holding close ties to the Ivy League community.
- Sales for haberdashery and ready made items
- Brand representative for York St, the new line under the J
- Press brand
- Manage point of sales
- Perform phone orders and store to store transfers
- Build and maintain client list
Education
Bachelor’s of Science -
Ball State University
Muncie, IN05.2012
Skills
- Mac Operating System Expertise
- Computer Proficiency
- Experienced with Microsoft Office Suite
- Customer service
- Verbal and written communication
- Goal setting
- Staff development
- Operations management
- Work prioritization
- Customer relationship management (CRM)
- Employee onboarding
Affiliations
- Theatre
- Dance
- Photography
- Fitness
References
References available upon request.
Timeline
Manager
R. Swiader/Mott NYC Salon
01.2022 - 04.2024
Store Manager
J. Press Flagship Store
07.2015 - 01.2022
Associate Manager and Key Holder
Cremieux Flagship
04.2014 - 07.2015
Sales Associate
J. Press, Inc.
05.2013 - 02.2014
Bachelor’s of Science -
Ball State University
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