Justin Spann
Royse City,United States
Summary
Accomplished IT Professional with over a decade of experience supporting mission-critical operations and secure technology environments. Known for delivering strategic solutions that enhance system performance, strengthen cybersecurity posture, and optimize operational workflows. Background includes leadership within Raytheon’s Missile and Space Defense division, driving initiatives in finance, asset management, and IT process automation. Trusted for sound judgment, discretion, and collaboration across multidisciplinary teams. Adept at aligning technology with organizational goals to ensure efficiency, compliance, and innovation. A forward-thinking problem solver with an active focus on advancing secure, scalable, and future-ready IT systems for government and enterprise operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AI Prompt Engineer
Raytheon
10.2023 - Current
- Developed and optimized prompt engineering processes to enhance model accuracy and efficiency.
- Implemented automated systems for prompt evaluation, reducing response time for model adjustments.
- Worked effectively in fast-paced environments.
- Led desktop support team to enhance service delivery and user satisfaction.
- Designed and implemented cloud-based infrastructure solutions to enhance system performance.
- Managed deployment of scalable applications using AWS and Azure services, ensuring optimal resource utilization.
- Maintained up-to-date knowledge of ServiceNow platform enhancements and applied them to improve business processes.
- Streamlined onboarding processes, enhancing efficiency and reducing time to productivity for new hires.
Senior Software Engineer
Epsilon/Publicis Groupe
01.2020 - 03.2023
- Analyzed system performance issues to enhance operational efficiency and user satisfaction.
- Developed training materials to support onboarding of new staff and improve knowledge sharing.
- Monitored network performance and identified issues to ensure seamless operations.
- Provided technical support for troubleshooting incidents across multiple platforms.
- Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
- Diagnosed and troubleshot system malfunctions, enhancing operational efficiency across departments.
- Managed ticketing system to track user requests and prioritize urgent issues effectively.
- Collaborated with cross-functional teams to implement software updates and system upgrades seamlessly.
Robotics Studio Systems Integration Engineer
Facebook/Honey Badger Account
02.2017 - 05.2020
- Designed and implemented integration solutions to enhance data synchronization across platforms.
- Led cross-functional teams to streamline workflows and improve system interoperability.
- Developed APIs to facilitate seamless communication between internal and external systems.
- Conducted system performance assessments and identified areas for optimization.
- Conducted thorough content reviews to ensure compliance with guidelines and quality standards.
- Analyzed user-generated content for accuracy, relevance, and adherence to community policies.
Education
MBA - Computer And Information Systems
Saint Benedict College
Trinidad 06-2016
Skills
- Project management
- Automation
- Continuous integration and deployment
- CompTIA security certified
- Problem-solving
- DELL Certified, LENOVO Certified, Apple ACMT/ACIT Certified
- Technical support
- System monitoring
- VPN implementation experience
- VPN setup and management
- Microsoft dynamics 365
- Windows deployment services
- Service Now Tokyo
- Confluence collaboration
Certification
- Certified LENOVO TECHNICIAN
- Certified DELL SUPPORT TECHNICIAN
- Certified APPLE MACINTOSH TECHNICIAN
- Certified APPLE IOS TECHNICIAN
- COMPTIA+
- AWS Solutions Architect
- CISSP
- CISM
Languages
English
Native or Bilingual
Hebrew
Limited Working
Spanish
Professional Working
Timeline
AI Prompt Engineer
Raytheon
10.2023 - Current
Senior Software Engineer
Epsilon/Publicis Groupe
01.2020 - 03.2023
Robotics Studio Systems Integration Engineer
Facebook/Honey Badger Account
02.2017 - 05.2020
MBA - Computer And Information Systems
Saint Benedict College