Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Spencer

Collinsville,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Pest Control Technician

Terminix
Roanoke, Virginia
07.2024 - Current
  • Inspected residential and commercial properties for pest infestations and damage.
  • Applied chemical treatments using industry-standard equipment for effective pest control.
  • Educated clients on pest prevention methods and safe treatment practices.
  • Maintained accurate records of services performed and chemicals used.
  • Conducted follow-up visits to ensure pest control measures were effective.
  • Adhered to safety regulations while handling hazardous materials and equipment.
  • Provided exceptional customer service by addressing client concerns and questions promptly.
  • Followed all company protocols when applying pesticides on the inside and outside of structures.
  • Mixed chemicals according to label directions in order to create effective solutions for treating pests.
  • Completed detailed reports after each job detailing the work completed along with any recommendations made.
  • Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
  • Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
  • Set mechanical traps, baits, and glue boards to remove pests from interior areas.
  • Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
  • Maintained knowledge and adhered to state rules and regulations.
  • Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.

General Manager

Hardee's Restaurant
Martinsville, Virginia
03.2000 - 07.2024
  • Identified needs of customers promptly and efficiently.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Managed staff scheduling and optimized labor resources for efficiency.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Oversaw daily operations and ensured compliance with company policies.
  • Coordinated training programs to enhance employee skills and performance.
  • Implemented customer service protocols to improve guest satisfaction levels.
  • Monitored inventory levels and ordered supplies to maintain stock availability.
  • Conducted regular performance evaluations to support team development efforts.
  • Developed marketing strategies to promote special promotions and menu items.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Education

High School Diploma -

Magna Vista High School
Ridgeway, VA
06-2003

Skills

  • Inventory control
  • Communication
  • Staff hiring
  • Time management
  • Finacial management (25 years)
  • Customer service (25 years)
  • Operations oversight
  • Appointment scheduling
  • Reporting and documentation
  • working together as a team

Timeline

Pest Control Technician

Terminix
07.2024 - Current

General Manager

Hardee's Restaurant
03.2000 - 07.2024

High School Diploma -

Magna Vista High School

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