Justin Spradley
Cincinnati,OH
Summary
IT professional with strong foundation in providing exceptional technical support. Proven ability to manage and resolve variety of IT-related issues efficiently. Known for reliable team collaboration and adaptability to dynamic environments. Skills include troubleshooting, customer service, and technical knowledge. Passionate about continuous learning and improving in the IT service industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst
Baxters North America
09.2022 - 05.2025
- Resolved 30+ Freshdesk support tickets weekly, addressing hardware, software, and networking issues.
- Provided remote and in-person support across multiple sites using ServiceNow and TeamViewer.
- Installed, configured, and maintained desktops, laptops, printers, and mobile devices.
- Supported Microsoft 365 tools (Teams, SharePoint, Exchange), including account provisioning.
- Assisted in workstation deployments, OS patching, and scheduled upgrades.
- Conducted training sessions for peers and end-users, reducing follow-up requests by 20%.
- Increased overall departmental efficiency by automating repetitive tasks using scripting languages such as PowerShell or Python.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
Senior Machine Operator
Baxters North America
09.2017 - 09.2022
- Operated industrial machinery safely and efficiently, minimizing unplanned downtime.
- Collaborated with IT to troubleshoot hardware installations and machine malfunctions.
- Reduced operational downtime by 20% through analytical problem-solving.
- Supervised a team of 11, providing performance insights and mentorship.
Mobile Team Leader
Target
01.2014 - 05.2017
- Led a sales team of 3, generating $200K in mobile tech sales within 6 months.
- Provided technical support for mobile devices and services, averaging 10 customers/day.
- Explained tech specs and carrier plans in a user-friendly manner.
Education
Bachelor's Degree - Marketing
Clark Atlanta University
Cybersecurity and Computer Networking Coursework - undefined
Kable Academy
Skills
- Proficient in Windows 10/11
- Experienced with MacOS
- Linux Operation Systems
- Active Directory management
- Experienced with Microsoft 365 applications
- ServiceNow platform management
- Technical troubleshooting with TeamViewer
- Remote desktop protocol
- TCP/IP configuration skills
- VPN troubleshooting expertise
- Wireless network troubleshooting
- Systems monitoring
- Laptop maintenance
- Desktop management
- Printer troubleshooting
- Experience with digital scanning technology
- Mobile technology proficiency
- PowerShell scripting
- Skilled in Python development
- Skilled in Rust language applications
- User account management
- System upkeep
- Software patch management
- Experience with Freshservice platform
- SysAid support expertise
- Azure platform proficiency
- Client support
- Effective issue resolution
- Verbal and written communication
- Ticket resolution management
- Effective team engagement
- Effective conflict resolution
- Process documentation
- Effective problem resolution
- Critical analysis skills
Certification
- Google IT Support Professional Certification
- Meta Certified Digital Marketing Associate
- Cybersecurity and Networking Coursework, Kable Academy (CompTIA Security+ in progress)
Timeline
IT Service Desk Analyst
Baxters North America
09.2022 - 05.2025
Senior Machine Operator
Baxters North America
09.2017 - 09.2022
Mobile Team Leader
Target
01.2014 - 05.2017
Cybersecurity and Computer Networking Coursework - undefined
Kable Academy
Bachelor's Degree - Marketing
Clark Atlanta University
Personal Blog
justinsitadventures.com