Summary
Work History
Education
Skills
Recommendations
Timeline
Generic

Justin Stanworth

Murray,Utah

Summary

Results-oriented Incident Manager with expertise in remediation planning and execution. Proven track record of successfully handling high-priority incidents and implementing effective strategies to minimize impact. Demonstrates exceptional multitasking abilities while remaining composed in high-pressure situations. Committed to delivering swift and efficient resolution to critical incidents. A valuable asset to any team seeking a dedicated professional with a strong focus on incident management and problem-solving.

Work History

Major Incident Manager

NICE InContact
  • Assessed incident priority based upon impact to business and escalated issues as necessary
  • Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to the client's vision
  • Gathered data from incidents that had been remedied for careful review and analysis to prevent future events
  • Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.

Major Incident Management

EBay
  • Monitored multiple sources for operational system alerts while working support tickets, including request fulfillment and event management
  • Provided immediate emergency response and incident management
  • Developed and coordinated response processes
  • Conducted post-resolution reviews with team Members
  • Utilized tools such as Active Directory, Azure AD, and okta to provision user accounts

Desktop Support Technician

TEKsystems
  • Performed migration of laptops from Windows 7 to Windows 10, including receiving, tracking and deploying inventory
  • Configured laptops using PXE boot and Windows PE to pull images from Windows SCCM
  • Performed general network service and troubleshooting, such as tracing lines and patching cables
  • Managed end-user accounts and permissions, oversaw correct provisioning of access rights in accordance with security best practices and policies.

Technical Support Representative

Carbonite
  • Supported customers with N:1:1, N:1, and 1:1 backup systems
  • In the event that backups failed, would use tools such as Telnet, Tracert, and Test-NetConnection to discover where the error occurred, as well as reading data logs to verify error messages and resolutions to the issues.

Technical Support Representative

DealerTrack
  • Supported car dealership management software and printers
  • Created VPN accesses, adding white-listed IPs, working with multiple APIs and data types, such as XML and SQL.

Software Quality Assurance Tester

Alsco
  • Performed manual, and occasional automated, software testing of financial and inventory systems used by a global linen service company
  • Created, modified and verified test scripts for current version releases
  • Developed intermediate knowledge of Python coding.

Software Quality Assurance Tester

COMPanion Corporation
  • Performed database management and manual QA software testing for school visitor verification, background screening, and library automation software
  • Performed manual QA testing of software including submission and fix verifies of software bugs using JIRA
  • Created, modified and executed test cases using Zephyr for JIRA
  • Verified correct table data using SQLitestudio
  • Designed, created, and solely managed an FTP server, establishing a new medium of revenue for the company
  • Wrote batch automation scripts used to mount and display drive information on hosted servers
  • Received special projects from developers, such as new feature releases, requiring unique test procedures to be written, as well as application effectiveness to be researched.

Onsite Support Technician

RANLife
  • Provided on-site technical support to a growing mortgage company
  • Built and repaired computer systems
  • Ran network and telephone lines to cubicles
  • Created user profiles and managed access through Linux Command.

Independent Contractor

Onsite Only
  • Installed RFID tracking systems for Walgreens stores throughout Utah, Colorado, Wyoming, South Dakota, and Nebraska
  • Planned route for cabling based on building schematics
  • Installed RFID and networking hardware
  • Verified system functionality and reported any issues.

Education

Associate of Arts - Computer Networking And Telecommunications

University of Phoenix
Tempe, AZ
05.2009

Skills

  • Incident response
  • Incident prioritization and triage
  • Root cause analysis
  • Incident communication and notification
  • Incident escalation and delegation
  • Service restoration and recovery
  • Incident simulation and training

Metrics Tracking

Disaster Recovery

Stakeholder Management

Technical Troubleshooting

Team Engagement

Effective Communication

Critical incident handling

Post-resolution reviews

Interpersonal and written communication

Root Cause Analysis

Post incident reviews

Remediation planning

Incident priority assessment

Impact limitation processes

Resolution team engagement

Agile framework

IT infrastructure proficiency

ITIL Framework

Incident Management

  • Incident severity assessment
  • Incident knowledge management

Recommendations

  • Wara Mendez, Major Incidents tend to get people anxious and stressed but whenever Justin was the Incident Manager he was able to resolve conflicts and direct everybody towards the most efficient solution, he would continuously re state the action plan, responsibilities and follow up on completion of expected tasks.My team used to have recurring incidents with same root cause and Justin worked with us to have definite solutions and prevent incidents, even if this was not part of his role responsibilities he always did the extra mile for the good of the company.
  • Akhilesh Wadivkar, Justin is amazing at Incident management, as some of the other recommendations mention, he was great at managing critical incidents and did that in a most organized and fluent way. He was a great partner for our teams and I would be happy to work with him any time have the next opportunity !
  • Sean Kirkby, Justin was in a critical role in our incident management team. Every time I was able to work directly with him, Justin was extremely professional and energetic. Outage incidents are, by nature, highly volatile and emotional, and Justin did a good job keeping people focused on the task of restoring service. Our tech stack is complex, and coordinating the right teams to get to the heart of the steps needed to restore service is a difficult task. Justin showed up reliably and has a good ability to create an environment in which people can work together.
  • DC Rao, It is my absolute pleasure to recommend Justin Stanworth for any professional opportunity. I had the privilege of working closely with Justin and can attest to their exceptional skills and dedication. Justin consistently demonstrated a strong work ethic, attention to detail, and a knack for problem-solving. He tackled every task with enthusiasm and delivered outstanding results. His ability to handle complex projects and meet deadlines was truly impressive. Beyond his professional capabilities, Justin is a true team player and a pleasure to work with. He possesses excellent interpersonal skills and effortlessly builds positive relationships with colleagues. I have no doubt that Justin will continue to thrive in his career. His drive, talent, and commitment to excellence make him a valuable asset to any organization. Please feel free to reach out to me if you have any further questions or require additional information. I highly recommend Justin Stanworth and wish them all the best in their future endeavors.
  • Jeffery Taylor, I have had the opportunity to work with Justin at both eBay and NICE. He is a very skilled Incident Manager with a strong ability to handle any technical incident thrown his way. Justin will speak his mind, which results in identifying process improvement opportunities and more effective incident handling. Justin is a great addition to any team.
  • Lloyd Padilla, Justin demonstrated good leadership and technical skills in managing incidents, analyzing root causes, and implementing preventive measures. His ability to communicate effectively with stakeholders, remain calm under pressure, and motivate teams was particularly impressive. Justin would be a valuable asset to any organization looking for a skilled incident manager.
  • Vincent Snyder, Justin is an outstanding Incident Manager who possesses a deep understanding of incident management processes and best practices. They consistently demonstrate their ability to effectively manage and resolve complex incidents while maintaining a calm and composed demeanor. Their strong analytical skills enable them to quickly assess and prioritize incidents, ensuring timely and appropriate response measures are taken.
  • Wade Kirkpatrick, Justin Is easy to work with, he is always approachable and has a positive attitude. For the duration of our time together he demonstrated a terrific capacity to ask the correct questions to drive the incidents in the right direction, he also demonstrated an easy going command style that kept him in charge but did not make resources feel like they were being managed - I believe he has many assets that go beyond his resume that make him a great teammate I would consider myself lucky to work with him again.
  • Jeff Felton, It has been great working with Justin! Justin is perfectly suited for incident management. He has a calming, proactive, humorous when attacking issues. He makes sure that even after the incident, he is dotting the i's to bring closure to any open issues and is always willing to help - no matter what is asked. Justin will be missed!
  • Cean Fernando, Justin was one of the best incident managers I have ever worked with. Straightforward, decisive, and will use kind words when a heavy-handed approach doesn't work. While I started ahead of him by a few months, he has taught me a lot about managing incidents and will always have a kind word if you are having a bad day. A joy to work with and will work with him again if an opportunity presents itself.
  • Roger Fenner, I can't speak highly enough of Justin's skillset in Major Incident Management (MIM). He is always polite and professional, while maintaining good humor during difficult situations. I wish I had people at previous companies as skilled as Justin in MIM. I'd be happy to work with him again in the future.

Timeline

Major Incident Manager

NICE InContact

Major Incident Management

EBay

Desktop Support Technician

TEKsystems

Technical Support Representative

Carbonite

Technical Support Representative

DealerTrack

Software Quality Assurance Tester

Alsco

Software Quality Assurance Tester

COMPanion Corporation

Onsite Support Technician

RANLife

Independent Contractor

Onsite Only

Associate of Arts - Computer Networking And Telecommunications

University of Phoenix
Justin Stanworth