Justin Stepp
Summary
Hardworking employee enthusiastic about learning all fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Commercial Truck Driver
Superior Ready Mix Concrete
9 2021 - Current
- Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Communicated with other truck drivers and operators to coordinate materials handling and deliveries.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Commercial Driver
Brothers Tow Services
08.2020 - 04.2021
- Operated transport vehicles and auxiliary equipment including Hydraulic booms and Hydraulic winch machines to move materials safely to and from target areas.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Boosted team efficiency by moving materials with forklifts, cranes and other equipment..
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Worked in confined spaces and at heights.
- Drove safely at all times to avoid accidents and harm.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Design Consultant/Coordinator/Sales
Biltright Construction
08.2018 - 03.2020
- Responsible for LA and Riverside territory in maintaining CRM for store leads that are given for design estimates to customers interested in getting construction upgrades to their property.
- Tasks include coming up with same day estimates with accurate quote while staying up-to-date on CRM, Outlook, Excel, Docusign and QuickBooks.
- Communicated with over 15 clients weekly to discuss individual needs and overall vision.
- Kept clients' budget in mind while preparing projects and consistently stayed under budget.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked with residential and commercial customers to understand needs and provide excellent service for all coater applications.
- Identified issues, analyzed information and provided solutions to problems..
Route Driver
Waste Management
03.2016 - 07.2018
- Commercial residential driver ensuring that all customers get service on time and as scheduled.
- Operated delivery vehicles 6 days per week, averaging 1000 miles on road and 20,000 customers served.
- Conducted routine vehicle inspections, loaded trucks for delivery and picked up items for return.
- Consulted with customers to gain feedback and address concerns with products or services.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Communicated effectively with dispatchers and managers to provide updated information on road conditions and potential hazards.
- Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
- Managed daily transportation of materials, freight and goods using trucks with capacities of more than 65 tons.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Commercial Driver
Brothers Towing
11.2012 - 01.2016
- Drive customers tractor trailer to and from mechanics shop and deliver tractor trailer to vendors when needed. Responsible for driving 53' loaded trailer
- Driving company flatbed to and from customer location to deliver product.
- Responsible for keeping roads of California safe as well clear of damaged or broken down commercial vehicles, driver also responsible for knowledge in reefer trailer recovery for large accounts, transferring them to requested.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Picked up clients or vehicles and drove property to specified receiving agency or location.
- Provided safety, security and transportation in accordance with policies, procedures and regulations.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
Floor Installer
Prospectra Construction
10.2011 - 12.2012
- Swept, scraped and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
- Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.
- Secured carpets in place by fastening metal treads across door openings.
- Spread adhesive cement over floor to prevent board joint wearing.
- Used tape, glue and heated carpet irons to join edges of carpet.
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings 100%.
- Used Tape measure and Flat Level to provide accurate measurements and estimates for projects.
- Operated blowtorch to heat or soften floor covering materials to fit floor coverings around irregular surfaces and patch cracks.
- Completed independent or team installations of building structures, including trim, flooring and cabinetry.
- Inspected job site location to evaluate for code violations and coordinated necessary maintenance or repairs.
- Fabricated custom furniture, shelving and cabinets and installed in specified locations.
- Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
Food Server
In-N-Out Burger
08.2010 - 10.2012
- Level 4 food server - Duties included maintaining great customer service by going the extra distance all while being consistent with quality and safety.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Washed, peeled, cut and measured recipe ingredients.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Accepted payments and made change to process transactions.
- Ensured compliance with company service standards, including inventory and cash control procedures.
- Helped customers find specific products, answering questions and offering advice.
- Stayed up to date on current item discounts to support promotions.
- Followed all work orders and specifications to determine which machines and equipment required replacement, repair or maintenance.
- Inspected and tested machinery and equipment to diagnose malfunctions.
Shop Hand Mechanic
Sand Rail MFG
06.2008 - 10.2010
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Organized ongoing maintenance schedules to boost system performance.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Purchased parts and supplies to manage inventorying stock.
- Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
- Examined components and general state of vehicle engine to diagnose issues accurately.
- Worked on Sandrails, Off-road vehicles to repair engines, transmissions and electrical systems. Helping the owner build them from ground up.
Education
High School Diploma -
Lake Side High
Lake Elsinore, CA 2008.06 - 2011.06
Skills
Customer service
Certification
Class A License's
Timeline
Class A License's
07-2024
Commercial Driver
Brothers Tow Services
08.2020 - 04.2021
Design Consultant/Coordinator/Sales
Biltright Construction
08.2018 - 03.2020
Route Driver
Waste Management
03.2016 - 07.2018
Commercial Driver
Brothers Towing
11.2012 - 01.2016
Floor Installer
Prospectra Construction
10.2011 - 12.2012
Food Server
In-N-Out Burger
08.2010 - 10.2012
Shop Hand Mechanic
Sand Rail MFG
06.2008 - 10.2010
Commercial Truck Driver
Superior Ready Mix Concrete
9 2021 - Current
High School Diploma -
Lake Side High
2008.06 - 2011.06
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