MARIA ASSAM
Winder,GA
Summary
Results-driven sales professional with 6+ years of experience supporting enterprise renewals, driving revenue growth, and exceeding targets. Proficient in Salesforce and CRM tools, with strong skills in quoting, data management, and cross-functional collaboration. Known for delivering top-tier customer service, building lasting client relationships, and thriving in fast-paced environments with a strong sense of ownership and clear communication.
Overview
12
12
years of professional experience
Work History
Service Consultant
Progressive Auto Insurance
WORK FROM HOME, REMOTE
09.2023 - Current
- Act as the point of contact for Account Executives and clients during the renewal process, delivering a smooth and efficient customer experience.
- Ensure all renewal-related data in Salesforce is complete, up-to-date, and properly attributed for reporting and analytics.
- Collaborate with Sales Operations, Legal, and Customer Success to move deals forward efficiently and compliantly.
- Client Interaction & Communication
- Maintain updated client records and assist with inbound client inquiries related to paperwork or timelines.
- Coordinate client-facing communication for deal status, documentation needs, and renewal check-ins.
Inside Sales Agent
AT&T
Atlanta, GA, Hybrid
08.2017 - 09.2022
- Managed and multitasked across multiple client accounts using CRM and Salesforce to match products to client needs
- Met or exceeded monthly sales quotas by leveraging the sales pipeline to prospect, follow up, and close deals effectively
- Solved complex customer issues with critical thinking and a solution-oriented approach
- Maintained up-to-date knowledge of products, services, and company policies to serve as a reliable resource for customers and team members
- Utilized Salesforce daily; familiar with quoting tools, CPQ, and CLM systems
- Excelled in a fast-paced, high-volume environment while maintaining a customer-first mindset
Customer Service Specialist
Pretty House Company, LLC
Lithonia, GA
01.2014 - 07.2017
- Telephone marketing for new potential customers, surveying existing clients for good customer relations.
- Executed strategic marketing initiatives and coordinated cross-functional projects to support brand growth and customer acquisition
- Met, engaged and pursued customers through networking, referrals and marketing.
- Provided clear business insight and market knowledge to drive solutions to meet clients business objectives.
Education
High School Diploma -
Georgia Cyber Academy
05.2015
Skills
- 5 years work from home experience with inbound calls
- Detail-oriented and highly organized
- Negotiation & Persuasion Techniques
- Salesforce proficient; familiar with CPQ and quoting tools
- Strong Interpersonal Communication
- Verbal & Written Communication Excellence
- Account Management
- Client Coordination
- Excels in fast-paced environments
- Renewals Management
Timeline
Service Consultant
Progressive Auto Insurance
09.2023 - Current
Inside Sales Agent
AT&T
08.2017 - 09.2022
Customer Service Specialist
Pretty House Company, LLC
01.2014 - 07.2017
High School Diploma -
Georgia Cyber Academy
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