Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Justin Stewart

Winston-Salem,NC

Summary

Highly motivated IT support professional with a proven track record of providing exceptional technical assistance and client support. Possess a strong knowledge of hardware, software, and network infrastructure. Skilled in troubleshooting, problem-solving, and delivering effective solutions to complex technical issues. Excellent communication and customer service skills, dedicated to providing top-notch support. Adaptable and quick to learn new technologies and software. Seeking a challenging role in IT support to utilize skills and contribute to the success of an organization.

Overview

16
16
years of professional experience

Work History

Sales Manager

Clemmons/ Kernersville/ Salisbury
11.2013 - 08.2020
  • Led and inspired thestore team to achieve maximum performance by modeling behavior that fostered a sense of energy, ownership, teamwork, and personal commitment to achieving store sales goals and profit targets.
  • Pursued, attracted, hired, coached, and retained talented associates for key roles.
  • Shared responsibility as the Manager on duty and total store operations while creating a culture of consultative selling with an emphasis on developing ongoing professional relationships with top customers.
  • Maintained accountability for results within the Easy Tech & Mobile area and oversaw the timely completion of required training for all associates.
  • Handled all customer relations issues, enabling quick resolution and client satisfaction.

General Manager

Staples
01.2016 - 01.2018
  • Responsible for leading a team of managers and associates focused on small business customers through teaching, coaching, and inspiring.
  • Responsible for managing all budget implementations, employee reviews, training, schedules, and contract customer negotiations.
  • Responsible for fostering a sense of energy, ownership, and personal commitment in the team.
  • It was ensured that the store culture embodied Staples values and was committed to the community by leveraging ideas and best practices from the team.
  • Responsible for coaching every manager & supervisor to create a culture of consultative selling and total solutions while focusing on customer needs.
  • Responsible for holding sales managers accountable for coaching and developing their teams to deliver on the same model.
  • Established flawless execution of operational excellence while driving profitable sales and margin improvement YoY.

Sr. Technical Specialist

Ricoh
01.2008 - 01.2013
  • Responsible for the daily support of site-specific network and workstation printers.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Responded to customer requests for technical support and training focused on customer service, documented all service calls and requests using TRAC Solution.
  • Escalated severe problems to a customer service technician and, as necessary, to the Integrated Account Manager.
  • Worked to ensure that the service level agreements between the customer and RICOH were achieved.
  • Procured printer hardware, managed an on-site parts/consumables inventory, and ensured that all office supplies were ordered promptly.

Site Operations Manager/ Legal Services

Ricoh
01.2005 - 01.2008
  • Managed day-to-day operations within a legal support services office.
  • Provided custom development support to Account Managers.
  • Assisted in customer relations matters as it pertained to managing and directing.
  • Worked to develop, implement, and review procedures for compliance and improvement.
  • Prepared, created, validated, and invoiced clients per the customers' billing needs.
  • Communicated with senior-level attorneys, partners, clients, opposing counsel, court reporters, vendors, staff, and others.
  • Was the point person for customer issues and provided direction for issue resolution.
  • Worked directly assisting the site operations with copy, production, scanning, fax, mail, and shipping, hospitality assistance, conference room set up and scheduling, receptionist backup, facilities support, and inventory control.
  • Maintained records and logs of work performed and materials and equipment used.
  • Worked to maintain and control an acceptable profit level within the site while looking for additional service offerings to enhance the customers' workflow.

Education

Associates in Applied Science IT/ Technical Support -

Forsyth Technical Community College
Winston-Salem, NC
2023

Associates in Graphic Design -

Penn Foster College
Online
2014

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem-solving
  • Teamwork
  • Operating Systems: Windows, MacOS, Linux
  • Remote Desktop Software: TeamViewer, AnyDesk, Remote Desktop Connection
  • Productivity Software: Microsoft Office Suite, Google Suite, LibreOffice, Adobe Acrobat
  • Help Desk Software: Microsoft Dynamics 365, Freshdesk, ServiceNow

Accomplishments

  • Named "Manager of the Year" in 2017.
  • Created a company-wide, comprehensive training program for all sales team members with Staples.
  • Phi Theta Kappa Honor Society

Timeline

General Manager

Staples
01.2016 - 01.2018

Sales Manager

Clemmons/ Kernersville/ Salisbury
11.2013 - 08.2020

Sr. Technical Specialist

Ricoh
01.2008 - 01.2013

Site Operations Manager/ Legal Services

Ricoh
01.2005 - 01.2008

Associates in Applied Science IT/ Technical Support -

Forsyth Technical Community College

Associates in Graphic Design -

Penn Foster College

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Justin Stewart