Justin Stewart
Indianapolis,IN
Summary
Accomplished Trading Manager with a robust history at Charles Schwab & Co, showcasing expertise in risk management and educational leadership. Proficient in futures and options trading, consistently prioritizing client satisfaction and mitigating risk exposure. Passionate about educating both clients and colleagues on the intricacies of our industry and setting them up for success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Trading Manager
Charles Schwab & Co, Trader Service/Derivatives
06.2021 - Current
- Educated clients on trading, strategy, and risk, empowering them to make prudent decisions in their investments.
- Maintained an exceptional level of customer service, seeing through client's eyes, evidenced by a high OSAT score for several years consecutively.
- Effectively managed high-pressure situations during periods of market volatility, maintaining composure while making crucial decisions.
- Staffed a Trader Service Escalation line for client and representative support.
- Lead several training classes teaching newer brokers, i.e. Advanced Broker, Options Academy, G2B
- Acted as a mentor to multiple brokers and helped to develop their knowledge and career.
- Have contributed as an Acting Team Manager in many instances, including long term assignments.
Sr. Trading Specialist
Charles Schwab & Co, Trader Service/Derivatives
08.2018 - 06.2021
- Developed a strong understanding of trading in retail brokerage accounts with derivative products.
- Regularly partnered with the derivatives help desk to process options applications and service the Margin Sellout process.
- Worked on several outbound campaigns, partnering with TSG to help accomplish a number of tasks, i.e. helping migrate USAA clients to schwab, assist with working dispute backlogs, transitioning futures clients to Thinkorswim.
Specialist
Charles Schwab & Co, Active Trader
05.2017 - 08.2018
- Developed an extremely strong customer service skill set focused on being able to explain complicated topics to clients in an effective, efficient, and approachable way, while prioritizing accuracy and the client experience.
- Worked to foster a positive team environment with my colleagues, encouraging collaboration and support for peers.
Financial Services Professional
Charles Schwab & Co
11.2016 - 05.2017
- Developed strong relationships with clients, leading to consistent referrals and a growing client base.
- Consistently sought to provide high level service to clients though education, the placing of trades, or handling their account management needs.
Client Banking Professional
Charles Schwab Bank
12.2015 - 11.2016
- Provided exceptional customer service, resolving issues promptly and professionally while maintaining strict confidentiality of sensitive information.
- Educated clients on features and benefits of banking products and services.
Education
Bachelor of Science - Intercultural Studies
Columbia International University
Columbia, SC12-2014
Skills
- Excellent Customer Service
- Relationship Building
- Derivatives Trading
- Risk Management
- Leadership/Mentoring
- Classroom Facilitation
- De-escalation
Certification
- Uniform Securities Agent State Law Examination (Series 63) - North American Securities Administrators Association (NASAA).
- Uniform Combined State Law Examination (Series 66) - North American Securities Administrators Association (NASAA).
- General Securities Representative Exam (Series 7) - Financial Industry Regulatory Authority (FINRA).
- Registered Options Principal Exam (Series 4) - Financial Industry Regulatory Authority (FINRA).
- National Commodities Futures Exam (Series 3) - Financial Industry Regulatory Authority (FINRA).
- Retail Off-Exchange Forex Exam (Series 34) - Financial Industry Regulatory Authority (FINRA).
- General Securities Sales Supervisor Exam (Series 9/10) - Financial Industry Regulatory Authority (FINRA).
Timeline
Trading Manager
Charles Schwab & Co, Trader Service/Derivatives
06.2021 - Current
Sr. Trading Specialist
Charles Schwab & Co, Trader Service/Derivatives
08.2018 - 06.2021
Specialist
Charles Schwab & Co, Active Trader
05.2017 - 08.2018
Financial Services Professional
Charles Schwab & Co
11.2016 - 05.2017
Client Banking Professional
Charles Schwab Bank
12.2015 - 11.2016
- Uniform Securities Agent State Law Examination (Series 63) - North American Securities Administrators Association (NASAA).
- Uniform Combined State Law Examination (Series 66) - North American Securities Administrators Association (NASAA).
- General Securities Representative Exam (Series 7) - Financial Industry Regulatory Authority (FINRA).
- Registered Options Principal Exam (Series 4) - Financial Industry Regulatory Authority (FINRA).
- National Commodities Futures Exam (Series 3) - Financial Industry Regulatory Authority (FINRA).
- Retail Off-Exchange Forex Exam (Series 34) - Financial Industry Regulatory Authority (FINRA).
- General Securities Sales Supervisor Exam (Series 9/10) - Financial Industry Regulatory Authority (FINRA).
Bachelor of Science - Intercultural Studies
Columbia International University
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