Justin Strazdins

SECRET Clearance

• Developed expertise in IT networking, cybersecurity, and communication operations through specialized training.
• Collaborated with cross-functional teams to improve commercial off-the-shelf (COTS) and program-of-record (PoR) communications equipment, supporting both information systems and Frequency Modulation (FM) radio systems in enterprise and field environments.
• Provided technical assistance and help desk support to ensure operational continuity and minimize disruptions for unit personnel.
• Applied IT best practices to diagnose, troubleshoot, and resolve user issues, delivering tailored solutions to optimize performance.
• Configured and maintained networking devices, connected LAN equipment, and performed field-level maintenance to ensure system reliability.
• Supported radio network operations, contributing to the effective implementation of Continuity of Operations (COOP) strategies, including network control stations and IP radio systems.
• Gained proficiency in cryptographic equipment and maintained COMSEC devices, supporting the application of Electronic Counter-Countermeasures (ECCM).
• Demonstrated strong problem-solving skills by collaborating with senior staff to resolve complex issues using technical references and analytical reasoning.

• Conducted remote troubleshooting to diagnose software problems.
• Assisted users in password resets, account creation, and access control. Resolved technical issues for clients through phone and email support.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.

• Fostered a positive work environment by leveraging strong leadership skills and promoting teamwork.
• Planned and optimized workflow, coordinated employee scheduling, and assigned tasks to ensure peak performance and adaptability to changing demands.
• Supervised and managed the activities of team members in various operational tasks, ensuring efficiency and quality.
• Promoted a culture of safety by enforcing compliance with safety procedures and monitoring the proper use of equipment.
• Addressed and resolved personnel issues, complaints, and grievances, escalating serious concerns to higher management when necessary.
• Delegated tasks based on individual strengths to encourage employee development and skill enhancement.