Justin Suber
Wilmington,NC
Summary
Results-driven and solution-focused sales & customer success professional with extensive experience in driving revenue growth, cultivating strong client relationships, and delivering exceptional customer experiences. Excited to leverage sales acumen and customer service expertise to contribute to a leading medical device company focused on improving quality of life.
Overview
8
8
years of professional experience
Work History
Support Senior Associate
lululemon Studio
02.2022 - 01.2024
- Handled highly escalated and legal customer issues, demonstrating exceptional problem-solving abilities and a commitment to delivering solutions benefiting both the customer and the business
- Managed a portfolio of VIP customers, (Canadian Olympic Committee, NBC Universal, Greystar Properties) providing tailored onboarding assistance and continued support regarding product delivery, account management, and account billing
- Successfully executed upsell opportunities, increasing commercial customer membership adoption through strategic presentations and personalized solutions
- Trained new hires on business systems & processes and provided guidance to associate team members, fostering a supportive and collaborative work environment
- Provided insights and updates on customer trends contributing to strategic decision-making and continuous improvement initiatives.
Support Associate
lululemon Studio
07.2021 - 02.2022
- Collaborated closely with third-party logistics partners to coordinate and facilitate timely deliveries for customers, ensuring minimal disruptions and maximizing customer satisfaction
- Provided comprehensive guidance to customers on the optimal utilization of our platform, offering insights and recommendations to enhance their overall experience
- Participated in cross-functional collaboration efforts to align logistics processes with overall company objectives and ensure a cohesive customer experience across all touchpoints.
Account Executive
Untappd, Inc.
Wilmington, NC
09.2019 - 04.2020
- Spearheaded initiatives resulting in the onboarding of 270 global hospitality venues within an 8-month timeframe driving sales growth, leading to achieving quota
- Cultivated strong relationships with key decision-makers and stakeholders, ensuring client satisfaction and retention
- Negotiated pricing and contract terms to close deals and secure long-term commitments
- Actively engaged in ongoing professional development by regularly participating in sales training sessions focused on industry-leading methodologies, enhancing sales effectiveness and adaptability to diverse customer needs
- Distinguished for delivering exceptional customer experiences by consistently going above and beyond job duties to provide personalized assistance and support, fostering long-term relationships and loyalty among clients.
Senior Sales Development Representative
Untappd, Inc.
Wilmington, NC
09.2016 - 08.2019
- Generated 2,000+ sales meetings for our Account Executive team by cultivating/qualifying 1,000 international hospitality accounts on a monthly basis
- Collaboratively worked with management to create targeted regional sales campaigns and to streamline sales and Salesforce.com processes
- Strategically hit daily communication quota to develop relationships with venue owners.
Inside Sales Mentor & Culture Leader
Untappd, Inc.
Wilmington, NC
01.2018 - 06.2019
- Guided new sales development reps in company/department culture, best job practices and provided onboarding support through ramping period
- Served as a liaison between VP of Sales, other departments & inside sales associates to develop and implement strategies to boost productivity & job happiness.
Outside Sales Agent
Liberty National Life Insurance
Columbia, SC
02.2016 - 08.2016
- Executed consultative sales strategies B2B and B2C within South Carolina, with a primary focus on healthcare industry practices
- Developed a robust lead pipeline by employing a blend of proactive cold calling, existing client up-sell check-ins, comprehensive statewide B2B territory research, and leveraging customer referrals, resulting in consistent sales opportunities
- Cultivated and maintained business relationships within Columbia, Greenville, and Charleston, SC
- Responsible for field training of new hires on product information, daily routine processes, and lead generation.
Education
Bachelor of Science - Sport Management
Wingate University
Wingate, NC01-2015
Skills
- Self-Starter
- Organization
- Business Development
- Sales Expertise
- Customer Service-Oriented
- Complaint Management
Timeline
Support Senior Associate
lululemon Studio
02.2022 - 01.2024
Support Associate
lululemon Studio
07.2021 - 02.2022
Account Executive
Untappd, Inc.
09.2019 - 04.2020
Inside Sales Mentor & Culture Leader
Untappd, Inc.
01.2018 - 06.2019
Senior Sales Development Representative
Untappd, Inc.
09.2016 - 08.2019
Outside Sales Agent
Liberty National Life Insurance
02.2016 - 08.2016
Bachelor of Science - Sport Management
Wingate University