Justin Sugden
Fresno,CA
Summary
Dynamic leader with a proven track record at Savemart, enhancing warehouse efficiency and vendor relations. Mastered inventory control and fostered team collaboration, leading to significant improvements in shipping accuracy and operational productivity. Skilled in forklift operation and adept at building strong, reliable vendor partnerships. Achieved consistent audit success, underscoring a commitment to excellence and attention to detail.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized Shipping Clerk offers 30+year background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating scanners, forklifts, dollies and scales.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
31
31
years of professional experience
Work History
Head of Shipping and Receiving
Savemart
05.1993 - Current
- Increased accuracy of received goods by implementing an "open box" procedure during inventory intake. Outside vendors must open each box so that I can verify contents inside with my own eyes
- Maintained detailed records of all incoming and outgoing deliveries/credits for accurate reporting purposes. Passed every random audit I have ever received
- Optimized storage space utilization by reorganizing the warehouse/backroom layout for maximum efficiency when I felt it was necessary, especially during different seasons of the year and cutting inventory way down when inventory was a short distance away.
- Implemented quality control measures to reduce damaged goods and errors in the shipping process.
- Reduced delivery times for vendors through effective coordination and relationships with each different company they worked for.
- Evaluated vendor performance regularly, identifying areas of improvement and addressing concerns as needed.
- Developed strong relationships with vendors ensuring reliable partnerships and services for deliveries
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Pulled, verified, and packaged items for shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Trained new staff on job duties, company policies, and safety procedures.
Cashier
Savemart
05.1993 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced shopping experience, provided product information and location assistance.
- Reduced processing errors by meticulously following transaction procedures.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Head Clerk
Savemart
05.1993 - Current
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and growth opportunities.
- Developed strong relationships with vendors, negotiating favorable terms for product deliveries and pricing agreements.
- Enhanced team productivity by providing ongoing training and mentoring to junior staff members.
- Supervised daily operations, delegating tasks appropriately to ensure efficient workflow throughout the store.
Lead Dairy Clerk
Savemart
05.1993 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Established strong relationships with vendors to ensure timely deliveries and consistent product availability for customers.
- Handled customer complaints professionally, working towards swift resolutions that left customers satisfied with their experience.
- Exceeded sales goals regularly by effectively upselling additional items during customer interactions.
- Boosted overall store success by cross-merchandising dairy products with complementary items from other departments.
- Maintained a safe working environment by adhering to proper food storage guidelines and promptly addressing any potential hazards.
- Managed daily opening and closing tasks efficiently, maintaining smooth transitions between shifts for seamless store operations.
- Maintained a clean, organized, and well-stocked dairy department, creating a positive shopping experience for customers.
- Labeled and inventoried department merchandise.
- Checked and logged temperatures in cases and coolers to maintain proper settings.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated inventory control processes, conducting regular audits to maintain accurate stock levels at all times.
Lead Stocking Manager
Savermart
05.1993 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Business
Fresno City College
Fresno, CAHigh School Diploma -
Fresno High School
Fresno06-1992
Skills
- Receiving Processes
- Warehouse Operations
- Shipping procedures
- Stock control
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Warehouse Safety
- Multitasking Abilities
- Loading and unloading
- Reliability
- Worker Supervision
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Team Leadership
- Shipping and receiving
- Warehouse Organization
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Material Handling
- Decision-Making
- Heavy Lifting
- Relationship Building
- Distribution and Warehousing
- Vehicle Inspection
- Team building
- Forklift Operation
- Work Planning and Prioritization
- Safety standards
- Safety Management
- Forklift Operations
- Inventory Control
Timeline
Head of Shipping and Receiving
Savemart
05.1993 - Current
Cashier
Savemart
05.1993 - Current
Head Clerk
Savemart
05.1993 - Current
Lead Dairy Clerk
Savemart
05.1993 - Current
Lead Stocking Manager
Savermart
05.1993 - Current
Business
Fresno City College
High School Diploma -
Fresno High School
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