Justin Sutton
VIDOR,Texas
Summary
Detail-oriented Assistant Manager offers more than 10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Motivated Leader with 10 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management. Polished in overseeing employee performance and guiding and motivating new talent. Forward-thinking Leader with proven history of leadership, planning and problem solving. Adept collaboration with Leader to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs. Attentive Leader experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance . Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Personable and dedicated Customer Service Representative with extensive experience in Home Improvement industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level Leader position to help launch career while achieving company goals.
Overview
16
16
years of professional experience
Work History
Assistant Manager
The Home Depot Inc
Beaumont, TX
01.2024 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
Infantryman
United States Army National Guard
Houston, TX
01.2008 - 07.2013
- Performed reconnaissance and surveillance operations in support of combat operations.
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Assisted with the maintenance of weapons, equipment and vehicles.
- Provided security for convoys, installations and personnel in hostile areas.
- Monitored communications systems for orders, instructions and alerts.
- Ensured compliance with safety regulations and standard operating procedures.
- Supervised junior enlisted personnel in their duties and responsibilities.
- Participated in tactical planning sessions to determine mission objectives.
- Assessed terrain features to determine optimal routes for movement of personnel and equipment.
- Maintained accountability of assigned personnel, weapons, equipment and supplies.
- Utilized night vision devices to monitor activity at night.
- Constructed fortifications such as foxholes, trenches, bunkers and fighting positions.
- Operated various types of military vehicles including tanks, Humvees and armored personnel carriers.
- Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
- Patrolled restricted areas and authorized access for permitted personnel.
- Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
- Defended country against threats by capturing, destroying and repelling enemy forces during combat.
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
- Operated successfully under wide range of lighting, weather and stress conditions to complete missions.
- Maintained peak physical condition to stay ready for challenging missions.
- Cleaned and maintained weaponry following official procedures for optimum reliability.
- Conducted regular war games without live ammunition to practice scouting, attacks and counteroffensive movements.
- Kept vehicles and critical equipment in peak operating condition with consistent upkeep.
Education
High School Diploma -
Covington High School
Covington, VA06-2007
Skills
- Task Delegation
- Sales monitoring
- Product and service knowledge
- Employee Performance Evaluations
- Staff Training and Development
- Business development understanding
- Workload Management
- Sales Reporting
- Orientating and training
- Compliance understanding
- Sales Strategies
- Orientation and training
- Marketing tactics
- Team motivation
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Customer Relations
- Strategic Planning
- Customer Relationship Management (CRM)
- Employee engagement
- Sales Growth
- Promotional planning
- Marketing knowledge
- Succession Planning
Timeline
Assistant Manager
The Home Depot Inc
01.2024 - Current
Infantryman
United States Army National Guard
01.2008 - 07.2013
High School Diploma -
Covington High School