Justin Palmer
Devils Lake,North Dakota
Summary
Dynamic Front-End Coach at Walmart with a proven track record in enhancing customer satisfaction and optimizing team performance. Skilled in cash handling and conflict resolution, I successfully trained staff, implemented efficient procedures, and drove business growth through effective leadership and employee development. Passionate about fostering a positive work environment and achieving operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front-End Coach
Walmart
Devils Lake, North Dakota
08.2025 - Current
- Managed daily team operations and coordinated workflow among staff.
- Assisted in developing training materials for new employees.
- Supervised inventory management and ensured proper stock levels.
- Conducted regular staff meetings to discuss performance and updates.
- Implemented standard operating procedures for efficiency improvements.
- Resolved customer inquiries and provided support to enhance service quality.
- Collaborated with different departments to align goals and strategies.
- Monitored compliance with safety regulations and company policies.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
Stocking 2 Coach
Walmart
Devils Lake, North Dakota
05.2025 - 08.2025
- Assisted team members with stocking and replenishing merchandise efficiently.
- Trained new staff on proper handling and stocking techniques.
- Maintained cleanliness and orderliness of stockroom and sales floor areas.
- Communicated daily with team leaders about stock needs and issues.
- Ensured compliance with safety regulations, company policies, and procedures.
- Assigned tasks to team members based on their individual strengths and abilities.
- Supervised unloading process to ensure timely and efficient operations.
- Coordinated staff schedules to optimize workforce during unloading shifts.
- Monitored safety protocols to maintain a secure working environment.
- Trained new employees on proper unloading techniques and equipment use.
- Assisted in maintaining cleanliness and organization of unloading areas.
- Monitored the loading dock area to ensure safety, accuracy, and efficiency of operations.
- Oversaw and organized daily operations of unloading staff and supervising personnel.
- Tracked employee performance metrics such as productivity and attendance, taking corrective action when necessary.
- Managed the scheduling of trucks for delivery or pickup based on customer needs.
Front-End Coach
Walmart
Devils Lake, North Dakota
05.2024 - 05.2025
- Supervised daily operations of front-end staff and customer service activities.
- Ensured team adherence to company policies and customer service standards.
- Trained new employees on cash handling and point-of-sale systems.
- Managed inventory levels and coordinated restocking efforts with suppliers.
- Resolved customer complaints promptly while maintaining a positive atmosphere.
- Scheduled shifts and assigned tasks to optimize team performance daily.
- Conducted regular team meetings to communicate updates and gather feedback.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Accommodate high customer traffic and elevate overall service quality.
- Reviewed employee performance and determined areas in need of improvement.
- Resolved technical issues related to the front end development process.
- Develop schedule for floor staff and hourly supervisors aligned with skill sets and coverage demands
Front-End Complex Coach
Walmart
Williston, North Dakota
03.2023 - 05.2024
- Supervised daily operations of front-end staff and customer service activities.
- Trained new employees on cash handling and point-of-sale systems.
- Ensured team adherence to company policies and customer service standards.
- Managed inventory levels and coordinated restocking efforts with suppliers.
- Resolved customer complaints promptly while maintaining a positive atmosphere.
- Scheduled shifts and assigned tasks to optimize team performance daily.
- Conducted regular team meetings to communicate updates and gather feedback.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
- Put together schedule for hourly supervisors according to skill sets and coverage needs.
- Reviewed employee performance and determined areas in need of improvement.
- Created and optimized employee schedules for shift coverage.
Entertainment Manager
Walmart
Williston, North Dakota
10.2022 - 03.2023
- Developed sales strategies to enhance customer engagement and retention.
- Trained and mentored team members on effective sales techniques.
- Conducted market research to identify new business opportunities.
- Analyzed sales data to adjust tactics and improve performance.
- Organized team meetings to share insights and align on goals.
- Managed daily operations of sales department, including supervision of staff members.
- Educated customers on products and services.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Revamped workflow processes to increase departmental efficiency.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
Front End Team Lead
Walmart
Williston, North Dakota
01.2022 - 10.2022
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members to enhance customer service skills.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Implemented loss prevention measures to minimize shrinkage and protect assets.
- Supervised daily operations of the store including opening and closing routines, and department inventory management.
- Supervised work of cashiers, training new team members and monitoring performance.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
Skills
- Cash handling
- Inventory management
- Customer service training
- Compliance monitoring
- Scheduling and task assignment
- Team leadership
- Conflict resolution
- Performance evaluation
- Problem solving
- Staff coaching
- Employee recruitment
- Performance optimization
- Leadership development
- Business administration
- Driving business growth
- Team training and development
- Store operations
- Operations management
- Cash management
Affiliations
- Avid enjoyer of video games
- Family first mindset
- Quick learner
- Animal lover
Accomplishments
- Leading metrics for the front-end compared to market and region
- Lead one of the most productive teams in my store
- Promoted several associates into leadership roles
- Held high standards, and held accountability when needed
Certification
- Powered equipment trained
- Powered equipment trainer
References
References available upon request.
Timeline
Front-End Coach
Walmart
08.2025 - Current
Stocking 2 Coach
Walmart
05.2025 - 08.2025
Front-End Coach
Walmart
05.2024 - 05.2025
Front-End Complex Coach
Walmart
03.2023 - 05.2024
Entertainment Manager
Walmart
10.2022 - 03.2023
Front End Team Lead
Walmart
01.2022 - 10.2022
Similar Profiles
Aisha KhaledAisha Khaled
Digital Personal Shopper at WalmartDigital Personal Shopper at Walmart
Kesha JenningsKesha Jennings
Team Lead at WalmartTeam Lead at Walmart
Jermika PittmonJermika Pittmon
Retail Sales Associate Worker at WalmartRetail Sales Associate Worker at Walmart
Brendon VineyardBrendon Vineyard
Walmart Online Grocery Pickup at WalmartWalmart Online Grocery Pickup at Walmart
Vonnie QuamVonnie Quam
21st Century Coordinator/Paraprofessional at Devils Lake Public Schools21st Century Coordinator/Paraprofessional at Devils Lake Public Schools