Justin Crews
Lawrenceville,GA
Summary
Detail-oriented and experienced Help Desk L1/L2 Desktop Support Engineer and military veteran with a proven track record in Managed IT Services. Seeking a challenging position where I can leverage my skills and various IT tools to contribute to the success and innovation of a dynamic team while continuing to grow and expand upon my knowledge.
Overview
9
9
years of professional experience
Work History
Help Desk L1/L2 Desktop Support Engineer
Brightside IT Solutions
12.2021 - 01.2023
- Set up automated reporting through the integrations with Sharefile, Brightgauge, Darkweb ID.
- Managed user accounts across M365, G Suite, AD, and Azure AD, including creation, deletion, and assisted with migrations.
- Applied advanced email security and monitoring skills using Proofpoint to craft intricate filters for enhanced threat detection and prevention.
- Identified and resolved technical/networking issues using on-site and remote diagnostic tools.
- Effectively communicated technical information to non-technical individuals, promoting better understanding.
- Assessed and modified system hardware and software to enhance performance and reduce lag time.
- Contributed to multiple network infrastructure builds from construction to opening day.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Utilized Connectwise Automate/Manage to manage and process support actions and requests.
- Managed employee onboarding and offboarding processes.
- Configured network infrastructure, including routers, switches, and wireless access points (SonicWall).
- Experience in setting up and troubleshooting Virtualization (VMWare/Citrix) environments.
Non-Destructive Testing Technician
USAF
08.2013 - 10.2021
- Conducted liquid penetrant tests to locate surface cracks by coating objects with fluorescent dyes, cleaning excess penetrants and applying developers.
- Performed liquid dye penetrant tests on piping and vessels to inspect for discontinuities and cracks.
- Analyzed and interpreted data, schematics and manuals to determine specifications, inspection and testing procedures, adjustments and certifications of instruments required.
- Created radiographic images to detect flaws in objects while leaving objects intact.
- Calibrated and maintained over 50 pieces of sensitive non-destructive testing equipment.
- Prepared reports on non-destructive testing results.
Education
Associate of Applied Science - Computer Networking
Gwinnett Technical College
Lawrenceville, GA01.2025
Skills
- Customer Service
- Windows Servers
- Networking (Basic)
- SQL (Basic)
- Mac knowledge (Basic - Intermediate)
- Active Directory
- VoIP Systems
- Remote Desktop Technical Support
- Hardware and Software Installation
- Security (ProofPoint, Darkweb ID, Bullphish)
- Data Backups (Datto)
- Connectwise (Automate/Manage)
Timeline
Help Desk L1/L2 Desktop Support Engineer
Brightside IT Solutions
12.2021 - 01.2023
Non-Destructive Testing Technician
USAF
08.2013 - 10.2021
Associate of Applied Science - Computer Networking
Gwinnett Technical College
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