Justin Talcott
North Chesterfeld,VA
Summary
Experienced Operations Manager skilled in enhancing operational efficiency, driving business development, and ensuring compliance within the safety sector. Demonstrated success in leading teams to achieve performance goals, and maintaining high customer satisfaction. Proficient in project management, client relations, and strategic planning.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Total Safety
Richmond , VA
10.2021 - Current
- Streamlined operational policies at Total Safety, enhancing efficiency and compliance.
- Led cost-saving initiatives while maintaining high levels of customer satisfaction.
- Managed team training and performance evaluations, boosting overall productivity.
- Monitored supervisors' progress to ensure the timely completion of tasks and inspections.
- Spearheaded safety compliance measures, ensuring a safe work environment.
- Cultivated strategic client relationships, contributing to sustained business.
- Managed scheduling, training, and inventory control.
- Performed cost analysis for various projects to determine budget requirements.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Assessed employee development needs, and provided feedback on their progress toward meeting goals.
- Led safety meetings and toolbox talks.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed and coordinated project installation tasks, ensuring adherence to plans and client requirements.
- Created timely and precise quotes for clients.
Operations Supervisor
Total Safety
Richmond, VA
11.2019 - 10.2021
- Trained, mentored, and motivated employees to maximize team productivity.
- Directed employees on how to use equipment properly and safely.
- Implemented an electronic inspection program at multiple facilities.
- Lead safety meetings and toolbox talks.
- Implemented cost-saving measures throughout the organization's operations.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Performed on-site evaluations, delivering pricing details to customers.
- Conducted incident investigations.
- Identified areas of improvement, and developed strategies to increase efficiency.
- Performed periodic audits of operational processes in order to identify potential risks or areas for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Project managed and led the installation of new sprinkler systems.
- Managed customer accounts through electronic billing system.
Team Leader
Total Safety
Richmond, VA
01.2015 - 11.2019
- Ensured compliance with local laws and regulations regarding fire prevention and safety standards.
- Worked closely with local firefighters to coordinate efforts during emergencies.
- Installed new fire suppression systems in accordance with manufacturer specifications.
- Provided training to staff members on the proper use of fire extinguishers, and evacuation procedures.
- Inspected buildings for overall safety and compliance with codes, reporting violations, and monitoring corrective actions.
- Diagnosed issues with existing fire alarm systems, and recommended solutions as needed.
- Performed safety inspections of fire alarm systems, elevators, and sprinkler systems.
- Updated records related to inspections, repairs, and maintenance activities.
- Participated in drills to test the effectiveness of emergency response plans.
- Maintained a detailed log of all fire prevention system tests and repairs.
- Met with clients to discuss options, evaluate site conditions, and outline plans.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Maintained a detailed log of all fire prevention system tests and repairs.
- Worked closely with local firefighters to coordinate efforts during emergencies.
- I took the lead role in conducting inspections, testing, maintenance, repairs, and installations on sprinkler systems (Wet, Dry, Deluge, and Pre-Action).
- I took the lead role in conducting five-year internal investigations and flushing investigations on sprinkler systems.
- I took the lead role in conducting semiannual fire hydrant testing.
- Assisted with the installation and repair of fire hydrants.
- Took the lead role in conducting PIV inspections on a weekly, monthly, and annual basis.
- I took the lead role in the repairs of PIV's.
- Assisted in the replacement of PIVs.
- I took the lead role in conducting weekly fire pump runs and annual fire pump performance testing.
- I took the lead role in conducting eyewash and safety shower monthly testing, and annual flow testing.
- I took the lead role in the repairs and replacements of eyewash stations and safety showers.
- I took the lead role in conducting fire extinguisher inspections on a monthly and annual basis.
- I took the lead role in conducting fire extinguisher services on stored pressure, cartridge-operated, water, and foam extinguishers on a 5, 6, and 12-year basis.
- I took the lead role in conducting semi-annual inspections on various types of clean gas suppression systems.
- I took the lead role in conducting the fire hose annual inspection.
- I took the lead role in conducting annual inspections of fire monitors, repairs, and replacements as needed.
- I took the lead role in conducting SCBA, SAR, and 5-minute escape pack inspections on a monthly basis, and in conducting annual flow testing.
- I took the lead role in conducting emergency vehicle inspections (fire truck, ambulance, and hazmat truck), which consisted of inventory management, compliance of all items on board, and function testing of all items. Also, I ensured that vehicles adhered to state requirements to maintain state-certified vehicle status.
- I took the lead role in conducting inspections on a quarterly and annual basis of rescue ropes and harnesses.
- I took the lead role in conducting monthly and annual inspections on emergency lights and exit signs.
- I took the lead role in conducting monthly inspections of AEDs.
- I took the lead role in conducting annual backflow inspections and repairs.
- I took the lead role in conducting semiannual fire panel inspections.
- I took the lead role in repairs on fire panels.
- Assisted with the installation of fire panels.
Fire and Safety Technician
Total Safety
Richmond, VA
11.2011 - 01.2015
- Maintained a detailed log of all fire prevention system tests and repairs.
- Worked closely with local firefighters to coordinate efforts during emergencies.
- Assisted in conducting inspections, testing, maintenance, repairs, and installations on sprinkler systems (Wet, Dry, Deluge, and Pre-Action).
- Assisted with conducting five-year internal investigations and flushing investigations on sprinkler systems.
- Assisted with conducting semiannual fire hydrant testing.
- Assisted with the installation and repair of fire hydrants.
- Assisted with conducting PIV inspections on a weekly, monthly, and annual basis.
- Assisted with the repairs and replacements of PIVs.
- Assisted with conducting weekly fire pump runs and annual fire pump performance testing.
- Assisted with conducting eyewash and safety shower monthly testing, and annual flow testing.
- Assisted with the repairs and replacements of eyewash stations and safety showers.
- Assisted with conducting fire extinguisher inspections on a monthly and annual basis.
- Assisted with conducting fire extinguisher services on stored pressure, cartridge-operated, water, and foam extinguishers on a 5, 6, and 12-year basis.
- Assisted with conducting semiannual inspections on various types of clean gas suppression systems.
- Assisted with conducting the fire hose annual inspection.
- Assisted with conducting annual inspections of fire monitors, repairs, and replacements as needed.
- Assisted with conducting SCBA, SAR, and 5-minute escape pack inspections on a monthly basis, and conducting annual flow testing.
- Assisted with conducting emergency vehicle inspections (fire truck, ambulance, and hazmat truck), which consisted of inventory management, compliance with all items on board, and function testing of all items. Also, insured vehicles adhered to state requirements to maintain state-certified vehicle status.
- Assisted with conducting inspections on a quarterly and annual basis of rescue ropes and harnesses.
- Assisted with conducting monthly and annual inspections on emergency lights and exit signs.
- Assisted with conducting monthly inspections of AEDs.
- Assisted with conducting annual backflow inspections and repairs.
- Assisted with conducting semiannual fire panel inspections.
- Assisted with the installations and repairs of fire panels.
Education
High School Diploma -
Lee Davis High School
Mechanicsville, VA06-2010
Skills
- Compliance maintenance
- Safety regulation enforcement
- Team leadership
- Strategic planning
- Client relations management
- Business strategy development
- Forecasting and P&L's
- Project management
- Planning and implementation
- Leading an installation job to completion
Certification
- NICET 3 ITM of Waterbased
- TREEO and IAPMO Backflow Certified
- NJ and VA state backflow license
- VA sprinkler inspector license
- SCBA, SAR, 5-minute flow test, and repair certified (previously)
- NAFED certified
- ATF explosives license
- TWIC card holder
- Eyewash and safety shower manufacturer certified tester
Timeline
Operations Manager
Total Safety
10.2021 - Current
Operations Supervisor
Total Safety
11.2019 - 10.2021
Team Leader
Total Safety
01.2015 - 11.2019
Fire and Safety Technician
Total Safety
11.2011 - 01.2015
High School Diploma -
Lee Davis High School
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