Justin Tatar
Monongahela,PA
Summary
Results-driven Operations Manager known for exceptional ability to oversee operations, ensuring high productivity and efficient task completion. Skilled in strategic planning, team leadership, and customer service management. Excel at communication, problem-solving, and adaptability, bringing a forward-thinking approach to achieving business goals and enhancing operational efficiency.
Overview
14
14
years of professional experience
Work History
Center Manager II (Supervisor of Clinical Operations)
MedExpress Urgent Care
03.2020 - Current
- Developed and monitored key performance indicators to track center achievements and goals.
- Oversaw daily operations, ensuring smooth and efficient center functioning.
- Kept facility clean, safe, and well-organized to maximize productivity and provide professional impression to all patrons.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Reviewed customer surveys on a regular basis in order to identify areas where improvements could be made.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
- Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
- Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
Front Office Assistant/Patient Experience Representative
MedExpress Urgent Care
Pleasant Hills, PA
08.2017 - 03.2020
- Coordinated front office activities, enhancing operational efficiency.
- Prepared meeting agendas, minutes and other necessary paperwork for meetings.
- Maintained a clean front office environment including lobby area.
- Welcomed large volume of guests and improved overall customer service.
- Maintained positive working relationship with fellow staff and management.
- Greeted and directed visitors, creating a welcoming office environment.
- Handled incoming calls and directed callers to appropriate department or employee.
- Monitored office equipment and facilitated repairs, ensuring operational efficiency.
- Organized filing system for customer records and documents.
- Encouraged and improved cross-department internal communication.
- Monitored office services mailbox for business support needs and requests.
- Assisted in the preparation of reports and presentations, supporting office operations.
- Collected copays and account balance payments and updated account records.
Store Team Member
Sheetz
Monongahela, PA
05.2011 - 11.2017
- Collaborated with team to enhance hospitality in all facets of customer experience at Sheetz Convenience Restaurant.
- Enhanced customer satisfaction by speeding up food and beverage preparation in a courteous manner.
- Processed customer transactions accurately while following age-restricted product regulations.
- Handled customer complaints professionally and efficiently.
- Answered customer inquiries regarding product features, pricing, and availability.
- Operated cash register to process sales transactions.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Utilized upselling techniques to increase customer satisfaction and revenue.
- Greeted customers and provided excellent customer service.
Education
Master of Science (MS) - Health Services Administration
Robert Morris University
Moon, PA01.2020
Bachelor of Science (BS) - Human Development and Family Studies
Penn State University
State College, PA01.2017
Skills
- Analytical Problem Solving
- Inventory Control
- Resolution Strategy Development
- Critical Thinking Ability
- Staff development
- Operations management
- Staff hiring
- Incidents management
- Health and safety compliance
- Performance monitoring
- Interpersonal communication
- Cost control
- Performance management
- Crisis management
- Quality assurance and control
- Regulatory compliance
- Financial forecasting
- Operational Efficiency Enhancement
- Financial reporting
- Staffing
- Training coordination
- Cash oversight
- Compliance monitoring
- Interdepartmental collaboration
- Facility management
- Operations oversight
- Team supervision
- Business development
- Regulatory standards
- Resource coordination
- Data analysis
- Staff leadership
Training
Crime Victims’ Center of Fayette County, Uniontown, PA, Sexual Assault Counseling Volunteer Certification, 01/01/17 to 12/31/18, Completed forty-hour training to obtain certification in becoming a Volunteer Sexual Assault Counselor., Counsel victims by the means of hotline calls and dispatch., Coordinated and organized special events.
Additional relevant information
- Sheetz for the Kidz, Monongahela, PA, Volunteer, 05/11/11 to 12/31/2017, Communicate, plan, and organize with Salvation Army to provide gifts for children whose families are financially unstable., Organize special events for children in need during the holidays.
- Community Interaction Association, 01/01/15 to 12/31/17, Student Affiliation, Served as President (2016-2017) and Vice President (2015-2016)., A group dedicated to empowering, supporting, and building up our students, faculty, staff, and community by providing education and awareness, human services, community interaction, and support within our campus and surrounding communities.
Websites
Timeline
Center Manager II (Supervisor of Clinical Operations)
MedExpress Urgent Care
03.2020 - Current
Front Office Assistant/Patient Experience Representative
MedExpress Urgent Care
08.2017 - 03.2020
Store Team Member
Sheetz
05.2011 - 11.2017
Master of Science (MS) - Health Services Administration
Robert Morris University
Bachelor of Science (BS) - Human Development and Family Studies
Penn State University