Ondrae Owens
Lawrenceville,GA
Summary
A versatile Support Specialist skilled in handling data, technical issues and personnel support tasks in a distributed environment. Truly self-motivated and attentive with good interpersonal and problem-solving abilities. Also a strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. While managing multiple projects simultaneously with a high degree of accuracy and offer 4 years of experience in Real Estate. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Escrow Support Specialist (Subject Matter Expert)
OS National Title Company
Remote Work
01.2019 - Current
- Prepared HOA documents for closing and handled follow up for escrow transactions.
- Verified legal documents for correct acknowledgments and legal and lien information.
- Handled customer concerns with relative ease by conducting research, listening carefully and taking appropriate action.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity, often exceeding metric goals by 5 to 10%.
- Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
- Developed presentations and reports for senior management that improved efficiency for team by 10 to 20%.
- Performed ad hoc deep-dive analyses for specific business problems.
- Skilled at working independently and collaboratively in team environment
Lead Generator
Total Comfort Heating & Air
, GA
02.2017 - 01.2019
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing averaging 35 interested and 10 converted leads
- Scheduled sales appointments for A/C technicians to discuss products and services and to close qualified leads.
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
Insurance Sales Agent
Government Employees Insurance Company, GEICO
, GA
02.2012 - 02.2014
- Licensed Insurance Agent, providing professional advice to customers for different insurance needs
- Dealt with all aspects of insurance process including; sales, insurance transitions, concerns, and problem resolution
- Prepared and distributed all needed insurance documents for customers, financing companies, and various state DMVs to confirm enacted insurance across applicable states
Marketing Intern
College Hill Alliance, Mercer University
, GA
08.2010 - 12.2010
- Advertised events via Facebook, Twitter, and on Website, leading to increase group exposure and event attendance by 50 to 100 people per event.
- Developed and distributed print media for campus and local community
- Promoted and cultivated beneficial relationships with City of Macon’s citizens and Mercer University’s students
- Publicized community-wide scavenger hunt through all media platforms to promote culture and entertainment offerings available in City of Macon
Education
Masters of Business Administration -
Mercer University Eugene Stetson School of Business
Macon, GA12.2015
Bachelors of Business Administration - Marketing
Mercer University Eugene Stetson School of Business
Macon, GA05.2011
Skills
- Compiling Data
- Activity Planning
- Organizational Skills
- Social Skills
- Creative Issue Resolution
- Analytical and Methodical
Timeline
Escrow Support Specialist (Subject Matter Expert)
OS National Title Company
01.2019 - Current
Lead Generator
Total Comfort Heating & Air
02.2017 - 01.2019
Insurance Sales Agent
Government Employees Insurance Company, GEICO
02.2012 - 02.2014
Marketing Intern
College Hill Alliance, Mercer University
08.2010 - 12.2010
Masters of Business Administration -
Mercer University Eugene Stetson School of Business
Bachelors of Business Administration - Marketing
Mercer University Eugene Stetson School of Business
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