Justin Taylor
New York
Summary
Strategic professional that possesses outstanding communication and customer service skills. Excellent public speaker with proficiency to convey information through product demonstration and building positive relationships.
Overview
6
6
years of professional experience
Work History
Designer Client Advisor
Nordstrom
09.2021 - Current
- Employ exceptional customer service across two flagship locations, specializing in designer RTW and footwear.
- Consistently exceed target sales metrics, achieving Pacesetter Status of over $834.3k sold (2022) and ranking top 3 associate in the department
- Cultivate and maintain high-client and corporate relationships, developing a client portfolio exceeding $1,000,000.
Brand Ambassador
Ermenegildo Zegna (Nordstrom)
11.2022 - 12.2023
- Meticulously monitor and forecast merchandise performance on the sales floor, communicating back to corporate channels on a daily basis
- Set/execute target goals and initiatives for sales teams through demonstrations, presentations, and bi-weekly metric quotas
- Cross compare growth with competitors by actively working on selling floor daily, communicating metrics with buying team and corporate channels.
Account Executive
iHeart Media
09.2019 - 08.2021
- Managed, optimized, and budgeted advertising flight campaigns for over 50 television station clients spanning 4 markets in the continental US
- Maintained daily correspondence and personal relationships with clients to fortify existing business relationships and promote company growth
- Mitigated package discrepancies daily through the process of 'makegoods, retaining 94% of overall revenue of managed flight campaigns during tenure.
Client Advisor
Golden Goose Deluxe Brand
05.2018 - 09.2019
- Generated repeat business and drove sales through communicating brand ethos to consumers
- Provided weekly feedback team through sales metrics and reports, connecting information from corporate channels to sales floor.
Education
B.A Communication Studies -
University of Iowa
05.2019
Skills
- CRM Platform/Salesforce
- Microsoft Office/Adobe Programs
- CSO/RTV processing programs
- Budgeting/Expense report generation
- Visual Merchandising
Accomplishments
- Nordstrom Pacesetter Status sold well over $716.6k annual benchmark goal ($834.3K) 2022-2023
- Generated $56,050 in sales (300% increase) in one month for Zegna Triple Stitch after spearheading contest initiative
- Retained 94% of revenue from advertising campaigns spanning over 50 stations/4 markets
- Participated in succession planning to train and develop 4 associates into leadership positions
Projects
Zegna Triple Stitch Month Initiative, 01/01/23, Sales initiative I helmed to drive revenue for Zegna Triple Stitch sales as part of my ambassadorship at Nordstrom Michigan Ave for the month of Jan 2023. Achieved 29 units over the 30 unit goal mark at 59 pairs, totaling $56,050 in Zegna revenue for the department and over 300% increase to previous 12 pairs sold in December.
Timeline
Brand Ambassador
Ermenegildo Zegna (Nordstrom)
11.2022 - 12.2023
Designer Client Advisor
Nordstrom
09.2021 - Current
Account Executive
iHeart Media
09.2019 - 08.2021
Client Advisor
Golden Goose Deluxe Brand
05.2018 - 09.2019
B.A Communication Studies -
University of Iowa