Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Teabo

St. Petersburg,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty.

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Consistently looking for ways to improve efficiency and optimize procedures. Offers excellent communication skills combined with active listening expertise.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

17
17
years of professional experience

Work History

Produce Associate

Sam's Club
09.2024 - Current
  • Maintained high standards of cleanliness throughout produce department, adhering to all health code regulations for food handling.
  • Blocked produce and culled damaged or spoiled pieces.
  • Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
  • Assisted with weekly inventory counts.
  • Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked fruits and vegetables and removed old or poor quality products.

Janitor

American Dream Janitorial
06.2022 - Current

Contributed to welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.

  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
  • Maintained positive and professional demeanor while interacting with building occupants, promoting respectful work environment.

Dispatcher Homecare Scheduler

Trident Care
09.2018 - 06.2022
  • Coordinated and collaborated with various multidisciplinary teams to coordinate care and promote patient safety and health.
  • Advocated for and strived to protect health, safety and rights of patient.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Closely monitored dispatch board to triage and prioritize over 200 daily calls.
  • Sent out Care drivers to assist heavy quantities of hourly callers based on locations, needs and worker availability.
  • Received new orders, prepared documentation and assigned personnel.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.

Baker

Sam's Club
06.2013 - 07.2018
  • Complied with health and safety codes to protect staff and customers.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Diversified bakery operations by leading baking demonstrations and classes.
  • Served bakery customers daily with professional and effective customer service.
  • Established and maintained positive vendor relationships.

Lawn Care

Tallman Landscaping
06.2010 - 07.2013
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Maintained routine landscaping schedules to boost lawn health.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Diagnosed lawn and garden issues and recommended targeted solutions.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Installed stonework according to landscape design plan and client specifications.
  • Scheduled bi-weekly visits, during Summer months, and month to month visits during winter months.

Customer Service

RaceTrac
06.2007 - 06.2010
  • Counted money in drawers at beginning and end of each shift.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Sold lottery tickets
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Set up new sales display every 90 days
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.

Education

Associate of Arts - AA of Computer Networking

Saint Petersburg Community College
Saint Petersburg, Florida

High School Diploma -

Saint Petersburg High School
Saint Petersburg, Florida
06.2006

Skills

  • Customer Service
  • Computer Hardware Knowledge
  • Troubleshooting Network Issues
  • Customer Account Management
  • Issue and Complaint Resolution
  • Upbeat and Positive
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Cash Register Operations
  • Adaptable and Flexible
  • Safety standards
  • Customer Engagement
  • Restocking produce
  • Operating pallet jacks
  • Shelf Stocking
  • Quality control guidelines
  • Product presentation
  • Training and mentoring
  • Written and oral communication
  • Sanitation Procedures
  • Workplace Safety
  • Food Safety Compliance
  • Cash handling proficiency
  • Stock Rotation
  • Critical Thinking
  • Active Listening
  • Data Entry
  • Scheduling

Timeline

Produce Associate

Sam's Club
09.2024 - Current

Janitor

American Dream Janitorial
06.2022 - Current

Dispatcher Homecare Scheduler

Trident Care
09.2018 - 06.2022

Baker

Sam's Club
06.2013 - 07.2018

Lawn Care

Tallman Landscaping
06.2010 - 07.2013

Customer Service

RaceTrac
06.2007 - 06.2010

Associate of Arts - AA of Computer Networking

Saint Petersburg Community College

High School Diploma -

Saint Petersburg High School
Justin Teabo