Justin Tech
Kansas City,KS
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
Work History
Account Manager
Veritas Wine Selections
06.2022 - 08.2024
- Built diverse and consistent sales portfolio.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
General Manager
Pickleman's Gourmet Cafe
01.2021 - 08.2021
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention
- Managed shrink processes and inventory levels for corrective action planning to save costs
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Tracked monthly sales to generate reports for business development planning.
Delivery Driver
Pickleman's Gourmet Cafe
05.2020 - 01.2021
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Delivered rush merchandise on tight schedules to meet customer targets.
Customer Service Representative
General Dynamics IT
09.2019 - 12.2019
- Assisted clients with enrollment into the Federal Healthcare Marketplace and compared the best options for each client based off individual needs.
Salesman
Brown's Shoe Fit
06.2016 - 08.2017
- Educated customers on product features and technical details to highlight benefits
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Education
High School Diploma -
Salina High School Central
Salina, KS05.2017
Skills
- Cross-functional team management
- Project management
- Customer experiences
- Schedule management
- Calm under pressure
- Account Servicing
- Data Analytics
- Lead Development
- Lead Generation
Timeline
Account Manager
Veritas Wine Selections
06.2022 - 08.2024
General Manager
Pickleman's Gourmet Cafe
01.2021 - 08.2021
Delivery Driver
Pickleman's Gourmet Cafe
05.2020 - 01.2021
Customer Service Representative
General Dynamics IT
09.2019 - 12.2019
Salesman
Brown's Shoe Fit
06.2016 - 08.2017
High School Diploma -
Salina High School Central
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