Justin Thacker
Homestead,FL
Summary
Dynamic leader with a proven track record at Raising Cane's Restaurants, specializing in strategic planning and coaching. Successfully spearheaded initiatives that enhanced productivity and customer experience, resulting in a 25% increase in team efficiency. Highly skilled in process improvement and conflict resolution, with a strong commitment to mentoring future leaders.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Training Restaurant Leader
Raising Cane's Restaurants
Homestead , FL
06.2022 - Current
- Provided strategic direction to staff members in order to maximize productivity.
- Enforced federal, state, local and company rules for safety and operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Tracked and replenished inventory to maintain par levels.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw financial management, budget management, accounting and payroll activities.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Collaborated with team leaders on quality audits.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
Restaurant Leader
Raising Canes Ohio
Fairfield, OH
12.2020 - 06.2022
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored progress by establishing plans, budgets and measuring results.
- Created schedules and monitored payroll to remain within budget.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Trained employees on duties, policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Prepared staff work schedules and assigned team members to specific duties.
Lineman
Spectrum
Hamilton, OH
01.2010 - 11.2021
- Set up modems and other hardware with necessary cables.
- Measured signal strength at utility poles.
- Worked with truck-mounted reels to complete large installation projects.
- Ensured compliance with local, state, and federal regulations and safety standards.
- Performed routine maintenance on all tools used for the job.
- Demonstrated professionalism and excellent customer service throughout all customer interactions.
- Constructed new service drop lines from utility poles to customers' premises.
- Connected coaxial cables from distribution points to customer's premises.
- Configured and installed routers, modems, and other networking equipment for customers.
- Installed, maintained, and repaired residential and commercial cable systems.
- Upgraded existing systems with the latest technology and software updates.
- Adjusted, replaced, and repaired faulty components and wiring to ensure system functionality.
- Worked closely with other team members in order to complete projects within deadlines set by management.
- Followed safety regulations while performing duties at heights or working around hazardous materials.
- Communicated with customers to access work areas and explain work.
Restaurant Owner/Operator
Skyline Chili
Dayton , OH
08.2007 - 01.2010
- Conducted regular inspections of the premises to ensure cleanliness standards are met.
- Developed relationships with suppliers in order to secure discounts on bulk orders of ingredients or supplies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified areas of improvement in restaurant operations, staff training, menu development, pricing, and inventory management.
- Negotiated contracts with vendors for food supplies, equipment purchases, catering services.
- Organized monthly meetings with employees to discuss performance goals and objectives.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reviewed financial statements and analyzed sales data to identify trends and develop new business opportunities.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Created budgets for food costs, staffing needs, overhead expenses, and capital investments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Analyzed customer feedback surveys to assess overall satisfaction levels with the restaurant's services.
- Managed payroll activities including processing time sheets and tracking employee hours worked.
- Hired and trained new staff members to ensure compliance with safety regulations and operational standards.
Education
High School Diploma -
Carlisle High School
Carlisle, OH06-1998
Skills
- Recruiting and Onboarding
- Continuous improvements
- Incident Resolution Management
- Process improvement
- Strategic planning
- Performance management
- Conflict resolution
- Coaching
Accomplishments
- Training Restaurant Leader
- Certified Training Restaurant Leader
- Spectrum Top 100 Employee of 2018
- General Manager of the year 2006,2007
Certification
- Serve Safe certification 2025
References
References available upon request.
Timeline
Certified Training Restaurant Leader
Raising Cane's Restaurants
06.2022 - Current
Restaurant Leader
Raising Canes Ohio
12.2020 - 06.2022
Lineman
Spectrum
01.2010 - 11.2021
Restaurant Owner/Operator
Skyline Chili
08.2007 - 01.2010
High School Diploma -
Carlisle High School
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