Summary
Overview
Work History
Education
Skills
Timeline
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Justin Theriot

Katy,TX

Summary

Proven Guest Service Representative with a track record of enhancing guest satisfaction at Marriott properties, including Springhill Suites and Residence Inn. Skilled in leveraging computer skills and exceptional customer service to resolve issues and improve guest relations. Demonstrated ability to boost revenue through effective upselling, underpinned by a detail-oriented approach and a flexible schedule.

Overview

4
4
years of professional experience

Work History

Guest Service Representative

Springhill Suites By Marriott
10.2023 - Current
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.

Guest Service Representative

Residence Inn Marriott
08.2021 - 10.2023
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.

Night Auditor

Courtyard by Marriott
06.2020 - 07.2021
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.

Education

High School Diploma -

Klein Forest High School
Houston, TX
05.2010

Skills

  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Detail Oriented
  • Guest Relations
  • Issue Resolution
  • Financial Transactions
  • Flexible Schedule
  • Complaint Handling

Timeline

Guest Service Representative

Springhill Suites By Marriott
10.2023 - Current

Guest Service Representative

Residence Inn Marriott
08.2021 - 10.2023

Night Auditor

Courtyard by Marriott
06.2020 - 07.2021

High School Diploma -

Klein Forest High School

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Justin Theriot