Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Interests
Languages
Timeline
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Justin Thomas

3473 Hancock View, Decatur,GA

Summary

Industrious and enthusiastic management professional offering 18+ years of Industry experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Market Financial Center Manager / Vice President

Bank of America
Atlanta, GA
12.2020 - Current
  • Built and lead high-performance team focused on achieving sales and service goals.
  • Implemented policies to improve efficiency and team performance.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Communicated with Branch Operations Manager to inform of quality control checks and findings.
  • Maintained scheduling for 15 branches to keep shifts appropriately staffed in the market.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Assessed employee performance and developed improvement plans.
  • Conducted cash and key audits for controls and compliance.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.

Financial Center Manager / Vice President

Fifth Third Bank
Atlanta, GA
10.2015 - 06.2017
  • Manage sales function for Main Financial Center and coaching team members, setting example and tone for strong sales environment that is collaborative
  • Consistently execute, coach to and lead defined sales & service processes using consultative sales skills and appropriate tools to proactively identify financial needs of customers or prospects and recommend appropriate solutions to meet those needs
  • Lead team to consistently meet and exceed sales, service, customer experience, and profitability goals as defined by Retail Line of Business and leadership
  • Oversee acquisition and growth of consumer and small business customers by establishing and deepening relationships, determining business or customer needs and making recommendations
  • Actively participate in community activities and leverage outside calling to develop and grow relationships to further benefit communities serve. Provide leadership necessary to actively work current book of business and implement new strategies that generate new households and retain/expand current relationships
  • Provide service to customers and prospective customers on various banking matters and professional resolution of problems/issues. Maintain position of trust and responsibility by following core values and keeping all customer business confidential
  • Collaborated with internal business partners to deliver cohesive banking experience to customers
  • Increased new bank relationships within local community by 16% through execution of quarterly promotions

Retail Market Manager / Vice President

Synovus Financial Corp.
Atlanta, GA
07.2017 - 02.2020
  • Conducted field visits and met corporate customers for business development
  • Developed and executed targeted relationship and account development strategy
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Maintained friendly and professional customer interactions
  • Manages all functions and team members, accountable for overall branch success, including branch profitability, sales, customer service and support, and team development. Branch handles loans and deposits < $50 MM
  • Develops and maintains diversified loan portfolio, including various types of loan programs: consumer, small business and real estate
  • Actively involved and engaged in Atlanta's community and finds ways to add value, connect others and help strengthen Atlanta's community
  • Identified and capitalized on community business opportunities with effective networking
  • Built brand awareness in local market and increased penetration with proactive strategies.

Regional Bank Store Manager & Credit Coach, VP

Wells Fargo Bank
Miami, FL
06.2013 - 10.2015
  • Develops and manages account portfolio including; deposits, loans, fees and expenses. Leads, coaches, and motivates store team to deliver excellent customer experience while achieving shareholder value through sales management
  • Coaches and develops store team (FTE 30) ensuring on-going training, performance management, and talent development
  • Responsible for overall performance through all Store Sales, Service and Supervisory Personnel
  • Promote store brand through active leadership within Miami-Dade community
  • Manages second largest stores in Florida, according to bank's criteria, with more complex business transactions and education relationships
  • Serves as Escalation Manager for customer problems and resolutions including assisting employees with difficult customer inquiries and complaints
  • Builds strong business partner relationships through routine contacts and review of expected business results
  • Leads sales strategy and planning efforts, create sales and promotional initiatives to reach performance goals
  • Schedules regular informal and formal coaching sessions with team members as well as coaches team members on identifying sales opportunities and coaches South District Personal Banker's on credit opportunities and guidelines
  • Offered competitive business banking solutions and retail financing options, which helped increased loan portfolio by 21%

Branch Manager / SunTrust at Work Area Lead / AVP

SunTrust Bank
Marietta , GA
06.2004 - 06.2013
  • Responsible for driving branch performance results through direction, leadership and execution of superior sales and service behaviors and activities by entire team in order to meet/exceed branch sales goals
  • Plans, organizes, directs, and controls activities of branch, and ensures effective execution of Bank's Branch Operating Model
  • Conducts outside sales to bring in new business banking clients, while also maintaining and expanding existing personal and business banking relationships
  • Meets and exceeds established individual sales and referral goals
  • Provides expertise in operational and risk management policies and procedures, which helped branch maintain 97% and above audits results

Education

Bachelor of Science - Finance

Long Island University/New York Institute of Tech
New York, NY

Skills

  • Training and development
  • Sales strategics
  • Relationship building and management
  • Account management
  • Microsoft Outlook, Word and Excel
  • Business Development
  • Notary Public
  • Negotiation Skills
  • Conflict Resolution
  • Sales proficiency
  • Strong account analysis skills
  • Adherence to high customer service standards
  • Customer Relations
  • Portfolio Management
  • Quality Production

Accomplishments

  • Achieved status as one of the top 10 sales performers for consumer loans in the region
  • Assisted in planning and executing Work Place Banking events and in-store promotional events
  • Operational Excellence in 2019, 2021 & 2022

Certification

First Aid/CPR Certified


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Work-life balanceFlexible work hoursCompany CultureCareer advancement401k matchHealthcare benefitsPaid time offStock Options / Equity / Profit SharingWork from home option

Interests

Traveling

Languages

English
Native or Bilingual

Timeline

Market Financial Center Manager / Vice President

Bank of America
12.2020 - Current

Retail Market Manager / Vice President

Synovus Financial Corp.
07.2017 - 02.2020

Financial Center Manager / Vice President

Fifth Third Bank
10.2015 - 06.2017

Regional Bank Store Manager & Credit Coach, VP

Wells Fargo Bank
06.2013 - 10.2015

Branch Manager / SunTrust at Work Area Lead / AVP

SunTrust Bank
06.2004 - 06.2013

Bachelor of Science - Finance

Long Island University/New York Institute of Tech

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Justin Thomas