Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Justin Thomas

Tulsa,OK

Summary

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. I am a Certified State Farm Insurance Adjuster, holding current property and auto certifications. Combined experience with Sales & Service along with Adjuster experience would make me a great asset to your company.

Professional claims adjuster with proven track record in risk assessment and insurance evaluation. Skilled in negotiating settlements, investigating claims, and providing accurate damage appraisals. Strong team collaborator, adaptable to changing requirements, and reliable in high-pressure situations. Known for integrity, analytical thinking, and effective communication.

Experienced with evaluating insurance claims and conducting thorough investigations to determine liability. Utilizes strong analytical and negotiation skills to ensure fair settlements. Track record of maintaining high client satisfaction and resolving conflicts efficiently.

Result-driven professional equipped for claims adjustment roles. Adept at navigating intricate claims processes and fostering collaborative team environments to achieve optimal outcomes. Highly reliable and adaptable, with strong investigative and negotiation skills valued by employers.

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Independent Adjuster

EA Renfroe
09.2020 - Current
  • Handle catastrophe claims on behalf of State Farm insurance company. Investigate damages, Inspect properties, take photos, write scope sheets, write estimates, reconcile estimates with contractors, settle claims
  • Maintained current knowledge of industry trends and best practices through continuous professional development opportunities such as training sessions or certifications courses.
  • Streamlined communication channels between policyholders and insurance carriers by serving as a liaison throughout the claims process.
  • Managed multiple priorities simultaneously while ensuring all tasks were completed within set deadlines and quality standards maintained.
  • Reduced claim costs by negotiating fair settlements with policyholders and third-party contractors.
  • Adapted quickly to changing claim environments or new company policies, demonstrating flexibility and resilience in a fast-paced industry.
  • Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.
  • Enhanced customer satisfaction by providing timely updates on claims status and addressing concerns promptly.
  • Provided exceptional customer service amid high-stress circumstances like natural disasters or widespread property damages events.

Service Advisor

COLLISION WORKS
04.2019 - 04.2020
  • Write estimates on vehicles.
  • Explain estimate to customers
  • Explain the repair process with customers
  • Go over vehicle with technicians for any additional damage or parts needed. Order parts and work with insurance companies.

Independent Adjuster

State Farm & Liberty Mutual Insurance
09.2011 - 04.2019
  • Work claims for State Farm & Liberty Mutual Insurance companies
  • Use estimating software, Excel, Outlook and Word
  • Manage time when scheduling appointments with policyholders
  • Inspect entire property and contents for damage due to Wind, Hail, Water, and Fire
  • Research past claims to make sure policyholders aren't paid twice for same claim
  • Prepare estimates of damages, explain estimates and policy limits to clients
  • Issue payments on behalf of company based on policy guidelines

Adjuster

GEICO
04.2016 - 08.2017
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Documented all findings in concise reports.
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
  • Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
  • Issued payouts to claimants.
  • Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.

Agent

American National Life Insurance Co
01.2010 - 09.2011
  • Responsible for the sale and service of tangible and non-tangible, award winning, American National products and services.
  • I am accountable for managing, growing and servicing an existing agency of 500+ clients, while maintaining excellent customer relationships and increasing product loyalty.
  • Collect Premiums from policyholders
  • File claims, issue payments, and prospect new clients

CSR - Customer Service Representative

Merastar Insurance
07.2007 - 01.2010
  • Answer customer concerns regarding policies, payments, changes.
  • Quote and add new vehicles and policies.
  • File Claims, Make changes to policies ie: limits, drivers, owners
  • Investigate Fraudulent Claims

Independent Agent

Emporia
01.2002 - 01.2007
  • Make contacts for new accounts to grown book of business
  • Prospect and cross sell life, health, accident, property, and casualty insurance
  • Inspect and take photos on behalf of companies before issuing policies
  • Process claims and paperwork, cold calling and lead generation
  • Marketing and Servicing

Manager

A & B Enterprises
01.1995 - 01.2002
  • Repair and upkeep of rental units
  • Managed a Gambino's Pizza store
  • Do Weekly Work Schedules, Ordering of products

Mechanic - Specialist

U.S. Army
01.1992 - 01.1995
  • Worked on all track equipped vehicles
  • Platoon Leader, Squad Leader
  • Company Specifics
  • State Farm: Wind storm/ hail damage/ fire damage to structures; auto claims for accident and hail damage; liability claims
  • Liberty Mutual: Wind storm/ hail damage/ fire damage
  • Geico: Auto claims for accident and hail damage

Education

High school or equivalent - Marketing

Emporia State University
Emporia, KS

High school diploma - General

Emporia High School
Emporia, KS

Skills

  • Marketing
  • Sales
  • Salesforce
  • Fire Restoration
  • Auto Estimating
  • Restoration Industry Experience
  • Water Damage Restoration
  • Construction
  • Construction estimating
  • Automotive repair
  • Customer Service
  • Project Management
  • Microsoft Office
  • Organizational Skills
  • Analysis skills
  • Communication skills
  • Liability analysis
  • Claims investigation
  • Damage assessment
  • Property inspection
  • Insurance regulations
  • Customer service
  • Problem-solving
  • Highly motivated
  • Attention to detail
  • Multitasking and organization
  • Critical thinking
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Caseload management
  • Oklahoma claims adjuster license

Certification

  • Driver's license
  • Oklahoma adjuster license Present

Timeline

Independent Adjuster

EA Renfroe
09.2020 - Current

Service Advisor

COLLISION WORKS
04.2019 - 04.2020

Adjuster

GEICO
04.2016 - 08.2017

Independent Adjuster

State Farm & Liberty Mutual Insurance
09.2011 - 04.2019

Agent

American National Life Insurance Co
01.2010 - 09.2011

CSR - Customer Service Representative

Merastar Insurance
07.2007 - 01.2010

Independent Agent

Emporia
01.2002 - 01.2007

Manager

A & B Enterprises
01.1995 - 01.2002

Mechanic - Specialist

U.S. Army
01.1992 - 01.1995

High school diploma - General

Emporia High School

High school or equivalent - Marketing

Emporia State University

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