Justin Thompson

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as Number pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
• Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
• Enhanced order fulfillment accuracy, double-checking each order against its picking list.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Loaded, unloaded and moved materials to and from storage and production areas. Checked packages and merchandise for damage and notify vendors. Used hand-held devices and computers to record and monitor inventory levels and complete audits to uncover and address inaccuracies. Moved products using overhead cranes, forklifts and other equipment.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.