Justin Thompson
Baldwinsville,NY
Summary
Accomplished leader with expertise in team management and decision-making. Demonstrated ability to drive performance improvements and enhance service quality across multiple locations, ensuring alignment with organizational goals.
Overview
21
21
years of professional experience
Work History
Central Manufacturing Location (CML) Director
Dunkin
Syracuse, NY
10.2005 - Current
- Directed operations to enhance team performance and service quality across 77 locations.
- Implemented strategic initiatives that improved customer experience and operational efficiency.
- Led training programs for staff to ensure adherence to company standards and policies.
- Collaborated with cross-functional teams to launch new product offerings successfully.
- Managed inventory systems to optimize supply chain processes and reduce waste.
- Developed performance metrics to assess team productivity and drive improvements.
- Fostered a culture of continuous improvement through regular feedback and coaching sessions.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Increased company profitability by streamlining processes and implementing cost-saving measures.
- Secured key partnerships that contributed to the company's overall growth strategy, achieving revenue increase of $750,000 annually.
Education
Associate of Science - Music Recording Technology
Finger Lakes Community College
Canandaigua, NYSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Team management
- Strategies and goals
- Employee development
- Budget control
- Negotiation
- Hiring and retention
- Financial management
- Regulatory compliance
Timeline
Central Manufacturing Location (CML) Director
Dunkin
10.2005 - Current
Associate of Science - Music Recording Technology
Finger Lakes Community College