Open To Work
Justin Thornton
Southaven,MS
Work Preference
Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Customer Service RepresentativeWork Type
Full TimeLocation Preference
RemoteImportant To Me
Paid time offWork from home optionHealthcare benefitsPersonal development programsCompany CultureWork-life balanceTeam Building / Company RetreatsPaid sick leave401k matchSummary
Dynamic IT professional with a proven track record at Tech Solutions, excelling in computer hardware and software development. Adept at database management and systems analysis, I leverage strong problem-solving skills to enhance operational efficiency. Recognized for delivering innovative solutions that improved customer service by, driving success in fast-paced environments.
Education
Associate of Applied Science - Computer Network Technology
05-2024
High School Diploma -
05-2020
Work History
Customer Service Representative
Home Depot
Horn Lake, MS
05.2024 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Implemented and developed customer service training processes.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Created and maintained detailed database to develop promotional sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and backed up other customer service managers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
Skills
- Application Development
- Network Configuration
- Network troubleshooting
- Computer Software
- Data Analysis
- Systems analysis
- Help Desk
Timeline
Customer Service Representative - Home Depot
05.2024 - Current
Holmes Community College - Associate of Applied Science, Computer Network Technology
Hillcrest Christian HIgh School - High School Diploma,