Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Justin Tice

Martins Ferry,OH

Summary

Professional gaming industry manager with strong leadership and organizational skills, adept at overseeing pit operations and ensuring compliance with regulations. Fostering team collaboration, adapting quickly to dynamic environments, and maintaining high standards in customer service and operational efficiency. Expertise in conflict resolution, staff training, and strategic decision-making to drive performance and profitability. Reliable and results-focused, consistently delivering optimal outcomes.

Overview

13
13
years of professional experience

Work History

Dual Rate Pit Manager

Delaware North
04.2022 - Current
  • Served as an ambassador for the organization, maintaining a high level of professionalism and positive attitude at all times.
  • Promoted a positive workplace culture by modeling professional behavior and addressing any interpersonal conflicts swiftly and effectively.
  • Developed strong relationships with guests, resulting in increased loyalty and return visits.
  • Maintained accurate records and documentation related to pit operations, including financial data, incident reports, and performance evaluations.
  • Maintained open lines of communication with other departments, fostering a collaborative work environment conducive to achieving casino-wide goals.
  • Collaborated with surveillance teams to identify potential fraud or cheating activities, ensuring a secure gaming environment for all guests.
  • Boosted customer satisfaction through efficient resolution of disputes and timely handling of player requests.
  • Reduced operational expenses by monitoring table limits and adjusting staffing levels according to business needs.
  • Ensured compliance with all applicable gaming regulations through diligent monitoring of pit activities and staff conduct.
  • Mentored new dealers, sharing expertise in game rules and best practices for exceptional customer service.
  • Managed daily chip inventory, ensuring accuracy of counts and proper distribution among tables.
  • Streamlined dealer rotation schedules, optimizing game flow and maximizing efficiency on the pit floor.
  • Enhanced gaming experience by maintaining strict adherence to casino policies and procedures.
  • Evaluated dealer performance regularly, providing constructive feedback and recommending necessary adjustments when needed.
  • Coordinated staff schedules, rotations and breaks.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
  • Monitored gaming operations continuously to check on dealers and players.
  • Kept games fair by proactively identifying and removing suspected cheaters.
  • Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
  • Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
  • Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
  • Interpreted and enforced rules for gameplay and betting limits.
  • Identified and removed players suspected of cheating in cards or other games.
  • Collaborated with management to develop floor layouts that optimized table placement and overall flow.
  • Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
  • Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
  • Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
  • Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
  • Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
  • Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
  • Improved inter-department communication by fostering strong relationships between table games staff and other casino departments.
  • Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
  • Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
  • Contributed to a culture of continuous improvement by regularly participating in meetings and providing valuable input on ways to enhance department operations.
  • Streamlined dealer rotation schedules for greater efficiency and improved team morale.
  • Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
  • Developed innovative solutions for common operational challenges, enhancing overall efficiency within the department.
  • Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
  • Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
  • Monitored chips purchases, table inventories, and player win ratios.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.
  • Performed paperwork required for monetary transactions.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
  • Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
  • Answered patron queries about machine functions, table parameters and other gambling floor items.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
  • Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
  • Established and maintained banks and table bet limits for each supervised game.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
  • Minimized losses by setting and enforcing bank levels and table limits by game type.

Package Delivery Driver

USPS
12.2020 - 04.2022
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
  • Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
  • Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
  • Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Maintained a clean driving record while navigating various routes for efficient deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with customers through courteous and professional interactions during deliveries.
  • Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Prioritized urgent shipments as needed to ensure that critical packages were delivered promptly without compromising other scheduled deliveries.
  • Enhanced safety standards by conducting regular vehicle inspections to ensure proper maintenance and compliance with regulations.
  • Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
  • Fostered positive working relationships with regular customers.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
  • Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
  • Promoted company reputation through positive interactions with customers, resulting in increased referrals and repeat business.
  • Collaborated with other drivers to optimize coverage of assigned territories for maximum efficiency in package delivery times.
  • Supported warehouse operations when needed by helping sort incoming shipments, stocking shelves, or performing inventory checks.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Kept detailed records of deliveries and money received from customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Filled out load paperwork and DOT-mandated log books.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.

Casino Dealer

Mountaineer Casino
06.2017 - 06.2020
  • Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Increased table game efficiency with effective chip handling and accurate card dealing techniques.
  • Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
  • Skillfully managed the float, accurately balancing chips at the end of each shift with minimal discrepancies.
  • Exchanged legal currency for gambling chips and coin money.
  • Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.
  • Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
  • Maintained a secure gaming environment through consistent surveillance, identifying potential cheating or irregularities in gameplay.
  • Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
  • Assisted in training new dealers, sharing expertise to improve overall team performance and knowledge.
  • Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
  • Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
  • Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
  • Showcased adaptability by proficiently dealing multiple table games according to casino requirements.
  • Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
  • Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Kept gaming areas clean and organized to maintain safe and secure environment.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Kept track of game outcomes and reported to supervisor for accurate record keeping.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Trained new dealers in rules and operation of different games.
  • Maintained rules for games and identified instances of cheating, notifying security team.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Dealt cards and compared hands to determine winners of games such as blackjack.

Order Selector

Walmart
01.2012 - 06.2017
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
  • Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
  • Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
  • Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
  • Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.

Education

Wellsville Highschool
Wellsville, OH

Skills

  • Strong decision-making
  • Team leadership and motivation
  • Professionalism and ethics
  • Staff training and development
  • Table games supervision
  • Gaming regulations compliance
  • Casino operations management
  • Excellent communication
  • Problem-solving abilities
  • Multitasking Abilities
  • Attention to detail
  • Customer service

Accomplishments

  • Supervised team of 25+ staff members regularly.
  • Conducted Daily Shift reports to ensure efficient operations.
  • Used Microsoft Excel and other programs to develop inventory tracking and win/loss tracking spreadsheets.
  • Achieved player retention and satisfaction through effectively helping with complaints/concerns.
  • Coordinated with security and surveillance teams to maintain a safe and secure gaming environment

Languages

English
Native or Bilingual
Spanish
Limited Working

Interests

  • Crafting and DIY Projects, I like working with my hands and fixing things and bringing them back to life
  • Strategy Games, played magic the gathering for over 28 years now
  • Adventure Travel, Outdoor Recreation, hiking or walking trails in wv or discovering new places
  • Artificial Intelligence (AI) and Machine Learning, the future of everything tech and super useful
  • Personal Development and Self-Improvement, always trying to learn and grow personally and professionally
  • Watching Movies and TV Shows, often enjoy quality entertainment

Timeline

Dual Rate Pit Manager

Delaware North
04.2022 - Current

Package Delivery Driver

USPS
12.2020 - 04.2022

Casino Dealer

Mountaineer Casino
06.2017 - 06.2020

Order Selector

Walmart
01.2012 - 06.2017

Wellsville Highschool

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