Justin Torres
RIDGEWOOD
Summary
Highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.
Overview
6
6
years of professional experience
Work History
Merchandising Execution Associate
Home Depot
04.2024 - Current
- Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Prioritized tasks and schedule to meet with buyers and managers at other stores.
- Worked closely with managers, suppliers and buyers to stock retail locations.
- Utilized planograms accurately to maintain an organized retail environment that facilitated efficient workflow processes for team members.
Plumbing Associate
Home Depot
09.2021 - 04.2024
- Collaborated closely with other tradesmen, fostering a positive working environment for efficient project completion.
- Increased client retention with exceptional communication and follow-up on service calls.
- Boosted efficiency within the team through comprehensive training on new equipment and techniques.
- Demonstrated adaptability in handling diverse project types, from residential to commercial settings.
- Enhanced performance of piping networks by skillfully implementing upgrades or replacements as needed.
- Provided valuable input during project planning stages, ensuring optimal functionality of plumbing layouts.
- Strengthened client relationships by providing courteous, professional service during in-home consultations and repairs.
Sales Associate
Kids Footlocker
10.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Old Navy
08.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Applied security and loss prevention training toward recognizing risks and helping to alleviate store theft.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed Old Navy's in company processes, product knowledge, customer service and selling techniques.
- Boosted sales by conferring with customers to evaluate product or service requirements and recommend best-fit company offerings.
Education
Animation And Special Effects
Borough of Manhattan Community College of The City University of New York
New York, NYHigh School Diploma - undefined
Grover Cleveland High School
Ridgewood, NY2018
Skills
- Shipment processing
- Upselling
- Problem-solving skills
- Merchandising understanding
- Communication skills
- Customer service
- Excellent people skills
- Stocking and replenishing
- Loss prevention
- Sales training
- Multi-tasking strength
Timeline
Merchandising Execution Associate
Home Depot
04.2024 - Current
Plumbing Associate
Home Depot
09.2021 - 04.2024
Sales Associate
Kids Footlocker
10.2020 - 05.2021
Sales Associate
Old Navy
08.2018 - 02.2019
Animation And Special Effects
Borough of Manhattan Community College of The City University of New York
High School Diploma - undefined
Grover Cleveland High School