Justin Torres
Los Angeles
Summary
Dynamic Senior Leasing Professional with a proven track record at Greystar, enhancing tenant satisfaction and retention through expert lease negotiations and exceptional customer service. Skilled in property and portfolio management, adept at building relationships and industry networking. Demonstrates a strong foundation in fair housing policies and a commitment to professional development. Results-driven, with focus on team collaboration and strong adaptability to changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leasing Manager
Greystar Property Management
11.2024 - Current
- Ensured ongoing tenant satisfaction with regular follow-up communications after move-in dates, addressing any issues or concerns in a timely manner.
- Maintained extensive knowledge of fair housing laws, ensuring compliance throughout the leasing process.
- Generated professional networks by engaging in professional, industry and government organizations.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Greeted clients, showed apartments, and prepared leases.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Leasing Professional
Fifteen Group Capitol
01.2023 - 11.2024
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point. Fostered strong relationships with contractors to ensure timely maintenance and repairs, leading to improved property conditions.
Leasing Professional
Avenue5
06.2021 - 01.2023
- Managed leasing processes, ensuring compliance with company policies and local regulations.
- Developed and maintained relationships with prospective tenants, enhancing customer satisfaction and retention.
- Conducted property tours, highlighting features and benefits to facilitate decision-making for potential renters.
- Utilized property management software to track applications, lease renewals, and tenant communications effectively.
United States Armed Forces, US Army
05.2016 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Certificate - Real Estate Practice
California School of Real Estate
Los Angeles, CA07-2025
Skills
- Property Management
- Real Estate
- Portfolio Management
- Networking
- Contract Preparation
- Lease Negotiation
- Customer Service
- Fair Housing
- Cash Handling
- Problem Solving
- Team Leadership
- Training
- Yardi
- Onesite
- Microsoft Excel
- Entrada
Certification
- Fair Housing Certification - Professional Certification
- Project Management Professional - Professional Certification
- First Aid Certification - Safety Certification
- ServSafe Food Handler's Certification - Professional Certification
Timeline
Leasing Manager
Greystar Property Management
11.2024 - Current
Leasing Professional
Fifteen Group Capitol
01.2023 - 11.2024
Leasing Professional
Avenue5
06.2021 - 01.2023
United States Armed Forces, US Army
05.2016 - 02.2021
Certificate - Real Estate Practice
California School of Real Estate
Additional information
- Academic Achievements
- Honor Roll 2015
- Completed AP courses in Calculus, World History
- 3.5 GPA
- Elected to Public Relations for Student counsel in 2014
- Study Abroad: France, Art
- Professional Achievements
- Leasing Agent of the Month
- Supervised team of 5 staff members
- Developed inventory tracking spreadsheets
- Organized resident events
- Redesigned lobby and amenity areas
- Planned and managed team meetings