Justin Townsend
Burleson,TX
Summary
Proven track record in enhancing customer satisfaction and retention, by leveraging exceptional communication and a strong work ethic. Skilled in equipment maintenance and consultative sales, I've consistently boosted service quality, sales and efficiency. Achieved significant cost savings through effective vendor negotiations and inventory control, underscoring a results-driven approach with a focus on continuous improvement and client trust.
Overview
12
12
years of professional experience
Work History
Lawn Care Technician
Express Lawn Care
01.2023 - Current
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Maintained routine landscaping schedules to boost lawn health.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained and serviced lawn care equipment to enhance longevity.
Lead Hood Technician/Sales
Alvarado Express Lube
03.2020 - 12.2022
- Performed preventative maintenance on vehicles, resulting in reduced long-term costs for clients and improved vehicle reliability.
- Assisted management in inventory control efforts, tracking parts usage and promptly reporting shortages or discrepancies as necessary.
- Maintained up-to-date knowledge of industry trends, attending training sessions and workshops as necessary to enhance expertise.
- Enhanced customer satisfaction by providing thorough vehicle inspections and identifying necessary repairs.
- Streamlined workflow in the garage, collaborating with other technicians to ensure smooth operations.
- Achieved reliable performance for customers with accurate diagnosis and repair of various automotive issues.
Electronics Shipping/Management
Mouser Electronics
01.2018 - 02.2020
- Established clear performance metrics for staff members, providing regular feedback and conducting thorough evaluations.
- Developed strong relationships with vendors and negotiated cost-effective contracts, resulting in significant savings.
- Evaluated vendor proposals critically for optimal contract terms that met company goals while remaining budget conscious.
- Cultivated a culture of continuous learning within the team through ongoing professional development opportunities.
Hood Technician/State Inspector
Kwik Kar
01.2015 - 01.2018
- Performed preventative maintenance on vehicles, resulting in reduced long-term costs for clients and improved vehicle reliability.
- Assisted management in inventory control efforts, tracking parts usage and promptly reporting shortages or discrepancies as necessary.
- Continually sought out opportunities for professional development within the automotive industry, staying abreast of emerging trends and technologies in order to better serve clients.
- Supported customer loyalty initiatives by offering personalized recommendations based on individual driving habits and vehicle requirements.
Hood and Pitt Technician
Valvoline Instant Oil Change
04.2012 - 01.2015
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Skills
- Equipment Maintenance
- Strong Work Ethic
- Driver's License
- Customer Service
- Service Sales
- Quote Preparation
- Consultative Sales
Timeline
Lawn Care Technician
Express Lawn Care
01.2023 - Current
Lead Hood Technician/Sales
Alvarado Express Lube
03.2020 - 12.2022
Electronics Shipping/Management
Mouser Electronics
01.2018 - 02.2020
Hood Technician/State Inspector
Kwik Kar
01.2015 - 01.2018
Hood and Pitt Technician
Valvoline Instant Oil Change
04.2012 - 01.2015