Justin Tranel
Watkinsville,GA
Summary
Strategic-thinking and motivated sales and account management professional with over 23 years of comprehensive experience in relationship-building, partnership cultivation, top account retainment, and profit channel growth. High-achieving Account Manager in leading residential projects with a sound knowledge of the residential building and remodeling process. Self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, and territory development. Diligent in building and retaining accounts by providing support and attentive service and identifying customer needs to deliver effective solutions. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects and clients simultaneously with a high degree of accuracy and care.
Overview
23
23
years of professional experience
Work History
Furniture & Flooring Sales Manager
Interiors By Design
01.2020 - 06.2024
- Greeted customers, helped locate product, suggested suitable options, and assisted in design.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Generated personal sales to meet or exceed established sales goals.
- Managed custom projects by completing initial quotes, design and sample requests.
- Built relationships with customers and community to establish long-term business growth.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Territory Manager for Iowa/Nebraska
National Flooring Products
03.2019 - 12.2019
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Built lasting relationships with clients through outstanding customer service interactions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Collaborated with clients and distributors to promote new products.
Territory Manager for the State of Iowa
Kraus Floors With More
04.2015 - 10.2018
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems, protecting company reputation and loyal client base.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Identified opportunities for growth within territory and collaborated with sales team to reach sales goal.
- Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable projects.
- Grew territory through successful networking, partnership development and contract negotiation.
- Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability.
- Visited customer locations to maintain relationship by ensuring client satisfaction.
- Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
- Championed new product adoption by effectively communicating its unique selling points and benefits to clients.
- Worked with vendors and suppliers to support timely delivery of products and services.
Sales Associate
Interiors By Design
06.2001 - 04.2015
- Fostered a positive work environment by maintaining open communication with colleagues, sharing product knowledge, and collaborating on sales strategies.
- Assisted in inventory management tasks, conducting regular stock checks and placing orders as needed for optimal product availability.
- Collaborated with installation teams to ensure timely and accurate completion of projects, leading to satisfied customers.
- Maintained an organized showroom floor by regularly updating displays with new products, ensuring a visually appealing shopping experience for customers.
- Conducted in-home consultations for customers requiring additional guidance in selecting the perfect flooring solution for their space.
- Established lasting relationships with clients, resulting in repeat business and referrals for the store.
- Coordinated logistics for delivery and installation services while maintaining clear communication with all parties involved ensuring customer satisfaction.
- Provided exceptional customer service by attentively listening to client concerns and addressing their questions regarding various flooring options.
- Educated customers on proper care and maintenance of their flooring investments, prolonging the lifespan of their chosen materials.
- Gathered feedback from clients post-installation, using their insights to continually improve the overall customer experience.
- Facilitated communication between clients, installers, and other team members throughout all stages of project execution.
- Enhanced store sales through effective upselling techniques, showcasing complementary products and accessories.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain a positive brand image.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers with selecting appropriate floor types and styles.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Discussed pricing, additional charges, and payment plans during sales process.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Skills
- Key Account Management
- Business development and planning
- Territory Management
- Relationship building and management
- Converting leads
- Solution selling
- Strategic account development
- Product and Service Promotion
Timeline
Furniture & Flooring Sales Manager
Interiors By Design
01.2020 - 06.2024
Territory Manager for Iowa/Nebraska
National Flooring Products
03.2019 - 12.2019
Territory Manager for the State of Iowa
Kraus Floors With More
04.2015 - 10.2018
Sales Associate
Interiors By Design
06.2001 - 04.2015